Interior.Luxe, Replied via private messages. Sorry I missed your posts. Thanks

Hello. Once again I write to the administrator in a message that I need 5 coins, I don’t understand where and how much money to transfer .... I wrote 2 months ago, he did not answer, yesterday I wrote again, he again does not answer ....

Good afternoon, Oleg. Checked out your panoramas and virtual tours. Everything worked fine. If the problem is still not resolved, you can write to me via personal messages in more detail, which specific panoramas / tours are not rendered. If possible, please record a short video of the problem, for example via Recordit. Let's try to figure it out. Thanks

Good afternoon. Panoramas and tours are no longer visualized both in the personal account and on sites that have embedded code. What is the reason? Tell me please.

Thank you. everything is working)

Rita, please check if the problem is fixed now. Thanks

Hello, I am unable to load the tour. Everything was OK, I edited it, added a new label and after that it was impossible to load. Loading is endless. I see that some kind of error is written under it, but I can’t read it https://truevirtualtours.com/ru/tour/mishor

Ds, to delete an account, write a request via personal messages to the Administrator: https://truevirtualtours.com/en/info

Hello, how can I delete my account?

Topping up from a card may not work due to restrictions on bank transfers between countries. You can try to purchase coins from other site users. Read more here: https://truevirtualtours.com/en/article/users-who-sell-coins-list.

how to replenish the account? does not accept card

Good afternoon! I wanted to change the tariff, but after entering the card data, the error "invalid card number" constantly pops up, I tried it on three different cards, are there any other payment options?

PROSVIRIN DESIGN. Perhaps something has been updated in your Tilda CMS. Check with their tech support. Here is an example of a full screen panorama - https://360.grinev.info/2021/08/26/areal-virtual-tour/

Good afternoon! Added the code to the site, everything worked well! Recently we go to the site, we go to make a panorama on the whole screen, and it doesn’t work - it knocks out.
http://choicebyprosvirindesign.tilda.ws/desert here is a link to our website

Tell me, please, how to fix this?

The account link issue should be fixed. Thanks

There was a technical problem
Does not show sections after making a change in the profile settings in the Link to account on interior-luxe section:
- Profile
- Balance / subscriptions
- Also when I click my name
Here is what it says ( Page not found The fact that you see this message means that this 360° panorama, virtual 3D / VR tour or article was not found on the site. )

Interior Luxe, you can write here: https://truevirtualtours.com/ru/article/faq-trvi-tours or to the site administrator here [url]https://truevirtualtours.com/ru/info[ /url]

I just noticed that when I went into the virtual tour (project) there, for some reason, a hidden panorama is displayed below and you can go into it. It's hidden, it shouldn't be seen.
Where can I write about my suggestions for improving the interface and about the alleged bugs? I don't want to clutter up the air with my posts.

Interior Luxe, please take another look at the articles in the Create Virtual Tours section. There is a video instruction on how to create a virtual tour and an article on creating a virtual tour using an example that uses most of the features available on the site.

Issue resolved. It turns out that it was necessary to additionally click on the tour itself in order for it to be published, it was not tactilely clear, it would be necessary to add the Publish button there

I don't understand how to add a virtual tour from the panorama section.
If I go to the hosted panorama (available for viewing), a sign appears below (this panorama was not added to the virtual tour), I click add, as it were added, but nothing was added in the virtual tour section.

Andrey V, you can copy the link to the virtual tour from the browser. Alternatively, in virtual tour editing mode, click the "Embed/Share" button in the right pane and copy the link from there.

Folders are a good idea. See if the tags functionality suits you. You can add tag(s) to your panoramas and virtual tours and then open all your panoramas associated with this tour. It will be easier to find mopanoramas. Also try using the virtual tour functionality (instead of information points). It will also help to group panoramas by apartments.

Hello. Section draft (panorama) - please make it possible to create a folder (project) and place panoramas in it. I’ll explain why, the fact is that we have 100+ apartments a year, and if we add a panorama to each apartment, then there will be semolina porridge in the draft section, since each apartment involves from 5 to 10 or more panoramas, that is, for a year can be 1000 pieces, but sitting digging, looking for a needle in a haystack will be problematic.

Hello, where can I copy the link to the virtual tour?

X9101491014 if the payment fails, you can consider alternative methods from this article (see section 3) https://truevirtualtours.com/en/article/earn-coins

SIMA-LAND I will write to you through personal messages. Thanks

Good afternoon, the VR mode on the phone does not work, but it turns on without problems through the computer, what could be the problem? (Androyd)

Good afternoon. Thank you for your message. I saw the problem. I'll let you know via private message as soon as it's fixed.

Hello! I paid 5 dollars for subscription coins, the money was debited, but the coins were not credited and the tariff was not extended. What to do?

Thanks for the question. Information about additional ways to replenish the balance is available here: https://truevirtualtours.com/article/earn-coins

Good afternoon! How to replenish coins in the current situation?

Good afternoon Kanarienvogel, thank you very much for your message. The site had a big update about an hour ago. Now everything should work. Please check if the coins have been credited to the account. Subscriptions should work now. If you have any further questions, please get in touch. I will answer with pleasure

Good afternoon. I wanted to try the Start subscription. I paid 5 coins, the money was deducted from the card. But the balance has not been replenished here. Why?

Luda.natali-nikiti, try opening this link:
https://truevirtualtours.com/ru/tour/metallurgiceskij-dzerzinskij-rajon-krivogo-roga

Metallurgical (Dzerzhinsky) district of Krivoy Rog - Kryvorizhstal I watched this panorama I can't open it - blocked in Yandex

Sensormob22, hello. Did you get it right with the video? I looked at one of your Sentsy panoramas - when you click on the information point, a video opens, and there is also a link to the video on Google Drive. If you need to embed videos from other video hosting, use the "Embed Link" field to embed videos using HTML to embed videos from other video hosting. Write me a personal message if you have additional questions or any video hosting is not supported yet. I try to help. thanks

Good evening! I can't embed anything from other video hosting sites besides Youtube, so when I click on the marker, it uploads it to the hosting with this video. How to make a video player pop up like in YouTube? Thanks!

Birandrr, on TrueVritualTours you can upload individual panoramas in equidistant projection in JPG format and create a virtual tour from them.

Good afternoon, I wanted to download a ready-made 3D tour, write the wrong file format, tried in three different extensions

Avidishev025, good afternoon. Replied to you via personal messages.

Hello, I need to publish some panoramas with a soundtrack for my personal project.
To do this, I need to get additional features, but do I need to buy them for each panorama separately, or once?

Hello, Frank. Thank you for your question and for the great air panoramas you uploaded. Right now we have only Credit/Debit card option to pay for its services. We are using Stripe.com service to make payments and it should be safe and secure for customers. And you are right there should be more options to make payments. We will consider adding other payment options and do that as soon as we can.

Hello, I have just discovered this site, signed up and am enthusiast about it. However, is a credit card really needed? Don't you offer Paypal or other payment gateways?

Hello Remi. The receipt was sent to the email linked to your account. Thank you.

How do I get my invocie if I have bought some coints?