09/26 2022

Help Center

Here we have tried to collect as complete a list of links to useful materials on the site as possible.

Roman Grinev

Help Questions and answers

604  45

Here we have tried to collect as complete a list of links to useful materials on the site as possible. 

​Creation of virtual tours

  1. How to create a virtual 3D tour? Step-by-step instruction.
  2. Tunnels between panoramas in a virtual tour.
  3. How to create a virtual tour. Detailed description based on the example
  4. How to create a virtual tour? Video instruction.

Website functionality TrueVirtualTours

This is not a complete list of all the features of the TrueVirtualTours website. 

  1. About the project - description of the main features.
  2. The sound accompaniment of the virtual tour/panorama.
  3. Text information points, video upload, map - panorama.
  4. Info point window size.
  5. How to draw a polygon on a panorama?
  6. The ability to hide the logo and control buttons in the panorama.
  7. Ability to align the curved horizon of a spherical panorama.
  8. Virtual tours based on tags.
  9. Panorama presentation video
  10. How to bring a panoramic photo to life?
  11. Replacing, updating the panorama file.
  12. Virtual tour floor plans.
  13. Search for a virtual tour photographer on the world map.
  14. Rating and reputation.
  15. How to set up auto-rotation of a panorama in a virtual tour?

Equipment for shooting spherical panoramas

  1. Rylo's 360 ° Spherical Panorama Camera Review.
  2. Insta360 ONE R Camera Specifications.
  3. Best 360 cameras for capturing virtual tours in 2019.
  4. Shooting spherical panoramas with a DSLR / mirrorless camera.
  5. Equipment for shooting 360 ° spherical panoramas and virtual tours.
  6. DSLR and 360 camera. What is better for shooting interior 3D virtual tours?

The process of shooting spherical panoramas

  1. How to shoot a handheld panorama without a panoramic head?
  2. Shooting spherical panoramas with a DSLR / mirrorless camera.

General questions about panoramic photography

  1. What is a Spherical Panorama?

Improving the quality of works

  1. Panorama quality assessment criteria.
  2. Quality criteria for a 360 ° panorama - extraneous elements in the panorama.

Forum - discussion

  1. ​Questions and suggestions about the site.
  2. How to give virtual tours to clients?

The cost

The cost will be revised in the near future to make the functionality more accessible to the widest possible range of site users.

  1. How can I top up my balance for free.
  • today
    John Smith
  • 09/12 2022
    Administrator

    Interior.Luxe, Replied via private messages. Sorry I missed your posts. Thanks

    Translated from Russian
  • 09/11 2022
    Interior.Luxe

    Hello. Once again I write to the administrator in a message that I need 5 coins, I don’t understand where and how much money to transfer .... I wrote 2 months ago, he did not answer, yesterday I wrote again, he again does not answer ....

    Translated from Russian
  • 09/01 2022
    Administrator

    Good afternoon, Oleg. Checked out your panoramas and virtual tours. Everything worked fine. If the problem is still not resolved, you can write to me via personal messages in more detail, which specific panoramas / tours are not rendered. If possible, please record a short video of the problem, for example via Recordit. Let's try to figure it out. Thanks

    Translated from Russian
  • Good afternoon. Panoramas and tours are no longer visualized both in the personal account and on sites that have embedded code. What is the reason? Tell me please.

    Translated from Russian
  • Thank you. everything is working)

    Translated from Russian
  • 08/04 2022
    Administrator

    Rita, please check if the problem is fixed now. Thanks

    Translated from Russian
  • Hello, I am unable to load the tour. Everything was OK, I edited it, added a new label and after that it was impossible to load. Loading is endless. I see that some kind of error is written under it, but I can’t read it https://truevirtualtours.com/ru/tour/mishor

    Translated from Russian
  • 07/20 2022
    Roman Grinev

    Ds, to delete an account, write a request via personal messages to the Administrator: https://truevirtualtours.com/en/info

    Translated from Russian
  • 07/20 2022
    Ds

    Hello, how can I delete my account?

    Translated from Russian
  • 07/09 2022
    Administrator

    Topping up from a card may not work due to restrictions on bank transfers between countries. You can try to purchase coins from other site users. Read more here: https://truevirtualtours.com/en/article/users-who-sell-coins-list.

    Translated from Russian
  • 07/09 2022
    Info

    how to replenish the account? does not accept card

    Translated from Russian
  • 07/08 2022
    Ramil Sagdeev

    Good afternoon! I wanted to change the tariff, but after entering the card data, the error "invalid card number" constantly pops up, I tried it on three different cards, are there any other payment options?

    Translated from Russian
  • 06/09 2022
    Administrator

    PROSVIRIN DESIGN. Perhaps something has been updated in your Tilda CMS. Check with their tech support. Here is an example of a full screen panorama - https://360.grinev.info/2021/08/26/areal-virtual-tour/

    Translated from Russian
  • 06/04 2022
    PROSVIRIN DESIGN

    Good afternoon! Added the code to the site, everything worked well! Recently we go to the site, we go to make a panorama on the whole screen, and it doesn’t work - it knocks out.
    http://choicebyprosvirindesign.tilda.ws/desert here is a link to our website

    Tell me, please, how to fix this?

    Translated from Russian
  • 05/23 2022
    Administrator

    The account link issue should be fixed. Thanks

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    There was a technical problem
    Does not show sections after making a change in the profile settings in the Link to account on interior-luxe section:
    - Profile
    - Balance / subscriptions
    - Also when I click my name
    Here is what it says ( Page not found The fact that you see this message means that this 360° panorama, virtual 3D / VR tour or article was not found on the site. )

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Interior Luxe, you can write here: https://truevirtualtours.com/ru/article/faq-trvi-tours or to the site administrator here [url]https://truevirtualtours.com/ru/info[ /url]

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    I just noticed that when I went into the virtual tour (project) there, for some reason, a hidden panorama is displayed below and you can go into it. It's hidden, it shouldn't be seen.
    Where can I write about my suggestions for improving the interface and about the alleged bugs? I don't want to clutter up the air with my posts.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Interior Luxe, please take another look at the articles in the Create Virtual Tours section. There is a video instruction on how to create a virtual tour and an article on creating a virtual tour using an example that uses most of the features available on the site.

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    Issue resolved. It turns out that it was necessary to additionally click on the tour itself in order for it to be published, it was not tactilely clear, it would be necessary to add the Publish button there

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    I don't understand how to add a virtual tour from the panorama section.
    If I go to the hosted panorama (available for viewing), a sign appears below (this panorama was not added to the virtual tour), I click add, as it were added, but nothing was added in the virtual tour section.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Andrey V, you can copy the link to the virtual tour from the browser. Alternatively, in virtual tour editing mode, click the "Embed/Share" button in the right pane and copy the link from there.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Folders are a good idea. See if the tags functionality suits you. You can add tag(s) to your panoramas and virtual tours and then open all your panoramas associated with this tour. It will be easier to find mopanoramas. Also try using the virtual tour functionality (instead of information points). It will also help to group panoramas by apartments.

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    Hello. Section draft (panorama) - please make it possible to create a folder (project) and place panoramas in it. I’ll explain why, the fact is that we have 100+ apartments a year, and if we add a panorama to each apartment, then there will be semolina porridge in the draft section, since each apartment involves from 5 to 10 or more panoramas, that is, for a year can be 1000 pieces, but sitting digging, looking for a needle in a haystack will be problematic.

    Translated from Russian
  • 05/23 2022
    Andrey V

    Hello, where can I copy the link to the virtual tour?

    Translated from Russian
  • 05/21 2022
    Administrator

    X9101491014 if the payment fails, you can consider alternative methods from this article (see section 3) https://truevirtualtours.com/en/article/earn-coins

    SIMA-LAND I will write to you through personal messages. Thanks

    Translated from Russian
  • 05/21 2022
    SIMA-LAND

    Good afternoon, the VR mode on the phone does not work, but it turns on without problems through the computer, what could be the problem? (Androyd)

    Translated from Russian
  • 05/13 2022
    Roman Grinev

    Good afternoon. Thank you for your message. I saw the problem. I'll let you know via private message as soon as it's fixed.

    Translated from Russian
  • 05/13 2022
    Director

    Hello! I paid 5 dollars for subscription coins, the money was debited, but the coins were not credited and the tariff was not extended. What to do?

    Translated from Russian
  • 03/15 2022
    Roman Grinev

    Thanks for the question. Information about additional ways to replenish the balance is available here: https://truevirtualtours.com/article/earn-coins

    Translated from Russian
  • 03/15 2022
    Director

    Good afternoon! How to replenish coins in the current situation?

    Translated from Russian
  • 01/31 2022
    Roman Grinev

    Good afternoon Kanarienvogel, thank you very much for your message. The site had a big update about an hour ago. Now everything should work. Please check if the coins have been credited to the account. Subscriptions should work now. If you have any further questions, please get in touch. I will answer with pleasure

    Translated from Russian
  • 01/31 2022
    Kanarienvogel_kafig

    Good afternoon. I wanted to try the Start subscription. I paid 5 coins, the money was deducted from the card. But the balance has not been replenished here. Why?

    Translated from Russian
  • 11/04 2021
    Roman Grinev

    Luda.natali-nikiti, try opening this link:
    https://truevirtualtours.com/ru/tour/metallurgiceskij-dzerzinskij-rajon-krivogo-roga

    Translated from Russian
  • 11/04 2021
    Luda.natali-nikiti

    Metallurgical (Dzerzhinsky) district of Krivoy Rog - Kryvorizhstal I watched this panorama I can't open it - blocked in Yandex

    Translated from Russian
  • 10/24 2021
    Roman Grinev

    Sensormob22, hello. Did you get it right with the video? I looked at one of your Sentsy panoramas - when you click on the information point, a video opens, and there is also a link to the video on Google Drive. If you need to embed videos from other video hosting, use the "Embed Link" field to embed videos using HTML to embed videos from other video hosting. Write me a personal message if you have additional questions or any video hosting is not supported yet. I try to help. thanks

    Translated from Russian
  • Good evening! I can't embed anything from other video hosting sites besides Youtube, so when I click on the marker, it uploads it to the hosting with this video. How to make a video player pop up like in YouTube? Thanks!

    Translated from Russian
  • 09/28 2021
    Roman Grinev

    Birandrr, on TrueVritualTours you can upload individual panoramas in equidistant projection in JPG format and create a virtual tour from them.

    Translated from Russian
  • 09/28 2021
    Birandrr

    Good afternoon, I wanted to download a ready-made 3D tour, write the wrong file format, tried in three different extensions

    Translated from Russian
  • 08/06 2021
    Roman Grinev

    Avidishev025, good afternoon. Replied to you via personal messages.

    Translated from Russian
  • 08/05 2021
    Witnessing

    Hello, I need to publish some panoramas with a soundtrack for my personal project.
    To do this, I need to get additional features, but do I need to buy them for each panorama separately, or once?

  • 04/14 2021
    Roman Grinev

    Hello, Frank. Thank you for your question and for the great air panoramas you uploaded. Right now we have only Credit/Debit card option to pay for its services. We are using Stripe.com service to make payments and it should be safe and secure for customers. And you are right there should be more options to make payments. We will consider adding other payment options and do that as soon as we can.

  • 04/12 2021
    Frank

    Hello, I have just discovered this site, signed up and am enthusiast about it. However, is a credit card really needed? Don't you offer Paypal or other payment gateways?

  • 11/03 2020
    Roman Grinev

    Hello Remi. The receipt was sent to the email linked to your account. Thank you.

  • 11/03 2020
    Rémi

    How do I get my invocie if I have bought some coints?

Help

How to increase the balance of coins on TrueVirtualTours

There are several ways to increase the balance of coins in your account. Answer questions about the quality of 360° panoramas. Post links to your virtual tours or post articles.

1
Create simple virtual 3D tours based on tags

Creating virtual tours is now easier than ever. Just add tags to your panoramas and you can immediately watch virtual tours by combining tags and immediately getting a ready virtual tour. Share virtual tours composed of any set of panoramas, both yours and other users.

2
Create video presentations from your 360° spherical panoramas

You can easily create presentation videos from your spherical panoramas uploaded to the TrueVirtualTours website. See some examples of how they can look and how to create them.

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

8
The cost of hosting panoramas and virtual tours

A list of links to information on the cost of placing panoramas and virtual tours.

Rating and Reputation

Reputation and rating as well as the number of stars and coins in your profile determines what actions you can do on the site. For example, upload and post 360 ° panoramas, publish articles, answer questions while earning coins, and much more.

10
Publish articles on virtual tours and spherical panoramas

We encourage everyone who has something to share in the field of 360-degree spherical panoramas and virtual tours to publish articles that could be useful to other community members.

Equipment for shooting 360° panoramas and virtual tours

The question of choosing equipment for shooting spherical panoramas and creating virtual tours is one of the most important for a photographer - a panoramic photographer. On the TrueVirtualTours website, you have access to examples of work performed using one or other equipment and software.

Questions and answers

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

8
Questions and answers about the site

Have questions or suggestions about the site? Ask them here!

130
The cost of hosting panoramas and virtual tours

A list of links to information on the cost of placing panoramas and virtual tours.

How to create a virtual 3D tour? Step-by-step instruction

The order is as follows: 1) upload to the site spherical panoramas from which you plan to create a virtual tour; 2) from the list of uploaded panoramas add each panorama to the virtual tour (Add to 3D tour link); 3) open the created virtual tour, edit the panorama order, select the main panorama, set transition points (tunnels).

10
How to animate a panoramic photo

Some users to whom I sent links to view panoramic photos could not at first figure out how to properly rotate the panorama around me, or at first did not realize that the wheel could zoom in or out the scene.  For such cases, the True Virtual Tours website has a Video Editor feature. In case of its application, before the user who opened the panorama by the link, the script of the "flyby" invented by you immediately starts. That is, the camera rotates or focuses as you yourself previously configured. Thus, you helped our customer to quickly examine the space around "himself" in a panoramic picture and at the same time encouraged him to think that he could perform the same actions with the help of the mouse buttons or the wheel.

7
Soundtrack virtual tour / panorama

One of the possibilities of the TrueVirtualTours service is the ability to add sound accompaniment both for the virtual tour in general and for individual panoramas.

6
How to save coins and your time

This article describes how to replace existing spherical images already uploaded to True Virtual Tours. Finally, there is a short list of recommendations to check after the upgrade.

Search for a photographer of virtual tours on a map

How to find a 3D tour photographer on a world map? How to place information about my services as a photographer and a panoramic photography professional on our map?