05/05 2022

Help Center

Here we have tried to collect as complete a list of links to useful materials on the site as possible.

Roman Grinev

Help Questions and answers

226  18

Here we have tried to collect as complete a list of links to useful materials on the site as possible. 

​Creation of virtual tours

  1. How to create a virtual 3D tour? Step-by-step instruction.
  2. Tunnels between panoramas in a virtual tour.
  3. How to create a virtual tour. Detailed description based on the example. 
  4. How to create a virtual tour? Video instruction.

Website functionality TrueVirtualTours

This is not a complete list of all the features of the TrueVirtualTours website. 

  1. About the project - description of the main features.
  2. ​The sound accompaniment of the virtual tour/panorama.
  3. Text information points, video upload, map - panorama.
  4. Info point window size.
  5. How to draw a polygon on a panorama?
  6. The ability to hide the logo and control buttons in the panorama.
  7. Ability to align the curved horizon of a spherical panorama.
  8. Virtual tours based on tags.
  9. Panorama presentation video. 
  10. How to bring a panoramic photo to life?
  11. Replacing, updating the panorama file.
  12. Virtual tour floor plans.
  13. Search for a virtual tour photographer on the world map.
  14. Rating and reputation.
  15. How to set up auto-rotation of a panorama in a virtual tour?

Equipment for shooting spherical panoramas

  1. Rylo's 360 ° Spherical Panorama Camera Review.
  2. Insta360 ONE R Camera Specifications.
  3. Best 360 cameras for capturing virtual tours in 2019.
  4. Shooting spherical panoramas with a DSLR / mirrorless camera.
  5. Equipment for shooting 360 ° spherical panoramas and virtual tours.
  6. DSLR and 360 camera. What is better for shooting interior 3D virtual tours?

The process of shooting spherical panoramas

  1. How to shoot a handheld panorama without a panoramic head?
  2. Shooting spherical panoramas with a DSLR / mirrorless camera.

General questions about panoramic photography

  1. What is a Spherical Panorama?

Improving the quality of works

  1. Panorama quality assessment criteria.
  2. Quality criteria for a 360 ° panorama - extraneous elements in the panorama.

Forum - discussion

  1. ​Questions and suggestions about the site.
  2. How to give virtual tours to clients?

The cost

The cost will be revised in the near future to make the functionality more accessible to the widest possible range of site users.

  1. ​List of links to information on the cost of placing panoramas and virtual tours.
  2. The cost of uploading panoramas. 
  3. Cost of embedding on third-party sites.
  4. Cost calculator/account replenishment.
  5. How can I top up my balance for free?
  6. Ways to publish spherical panoramas for free. 
  • today
    John Smith
  • 05/13 2022
    Roman Grinev

    Good afternoon. Thank you for your message. I saw the problem. I'll let you know via private message as soon as it's fixed.

    Translated from Russian
  • 05/13 2022
    Director

    Hello! I paid 5 dollars for subscription coins, the money was debited, but the coins were not credited and the tariff was not extended. What to do?

    Translated from Russian
  • 03/15 2022
    Roman Grinev

    Thanks for the question. Information about additional ways to replenish the balance is available here: https://truevirtualtours.com/article/earn-coins

    Translated from Russian
  • 03/15 2022
    Director

    Good afternoon! How to replenish coins in the current situation?

    Translated from Russian
  • 01/31 2022
    Roman Grinev

    Good afternoon Kanarienvogel, thank you very much for your message. The site had a big update about an hour ago. Now everything should work. Please check if the coins have been credited to the account. Subscriptions should work now. If you have any further questions, please get in touch. I will answer with pleasure

    Translated from Russian
  • 01/31 2022
    Kanarienvogel_kafig

    Good afternoon. I wanted to try the Start subscription. I paid 5 coins, the money was deducted from the card. But the balance has not been replenished here. Why?

    Translated from Russian
  • 11/04 2021
    Roman Grinev

    Luda.natali-nikiti, try opening this link:
    https://truevirtualtours.com/ru/tour/metallurgiceskij-dzerzinskij-rajon-krivogo-roga

    Translated from Russian
  • 11/04 2021
    Luda.natali-nikiti

    Metallurgical (Dzerzhinsky) district of Krivoy Rog - Kryvorizhstal I watched this panorama I can't open it - blocked in Yandex

    Translated from Russian
  • 10/24 2021
    Roman Grinev

    Sensormob22, hello. Did you get it right with the video? I looked at one of your Sentsy panoramas - when you click on the information point, a video opens, and there is also a link to the video on Google Drive. If you need to embed videos from other video hosting, use the "Embed Link" field to embed videos using HTML to embed videos from other video hosting. Write me a personal message if you have additional questions or any video hosting is not supported yet. I try to help. thanks

    Translated from Russian
  • 10/24 2021
    Evgenij Teles

    Good evening! I can't embed anything from other video hosting sites besides Youtube, so when I click on the marker, it uploads it to the hosting with this video. How to make a video player pop up like in YouTube? Thanks!

    Translated from Russian
  • 09/28 2021
    Roman Grinev

    Birandrr, on TrueVritualTours you can upload individual panoramas in equidistant projection in JPG format and create a virtual tour from them.

    Translated from Russian
  • 09/28 2021
    Birandrr

    Good afternoon, I wanted to download a ready-made 3D tour, write the wrong file format, tried in three different extensions

    Translated from Russian
  • 08/06 2021
    Roman Grinev

    Avidishev025, good afternoon. Replied to you via personal messages.

    Translated from Russian
  • 08/05 2021
    Witnessing

    Hello, I need to publish some panoramas with a soundtrack for my personal project.
    To do this, I need to get additional features, but do I need to buy them for each panorama separately, or once?

  • 04/14 2021
    Roman Grinev

    Hello, Frank. Thank you for your question and for the great air panoramas you uploaded. Right now we have only Credit/Debit card option to pay for its services. We are using Stripe.com service to make payments and it should be safe and secure for customers. And you are right there should be more options to make payments. We will consider adding other payment options and do that as soon as we can.

  • 04/12 2021
    Frank

    Hello, I have just discovered this site, signed up and am enthusiast about it. However, is a credit card really needed? Don't you offer Paypal or other payment gateways?

  • 11/03 2020
    Roman Grinev

    Hello Remi. The receipt was sent to the email linked to your account. Thank you.

  • 11/03 2020
    Rémi

    How do I get my invocie if I have bought some coints?

Help

How to increase the balance of coins on TrueVirtualTours

There are several ways to increase the balance of coins in your account. Answer questions about the quality of 360° panoramas. Post links to your virtual tours or post articles.

Create simple virtual 3D tours based on tags

Creating virtual tours is now easier than ever. Just add tags to your panoramas and you can immediately watch virtual tours by combining tags and immediately getting a ready virtual tour. Share virtual tours composed of any set of panoramas, both yours and other users.

2
Create video presentations from your 360° spherical panoramas

You can easily create presentation videos from your spherical panoramas uploaded to the TrueVirtualTours website. See some examples of how they can look and how to create them.

Free hosting for your 360° spherical panoramas

Despite the fact that we charge a small fee for placing spherical panoramas, virtual tours, and using the capabilities of the site, you can still post spherical panoramas on the site for free

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

8
The cost of hosting panoramas and virtual tours

A list of links to information on the cost of placing panoramas and virtual tours.

Rating and Reputation

Reputation and rating as well as the number of stars and coins in your profile determines what actions you can do on the site. For example, upload and post 360 ° panoramas, publish articles, answer questions while earning coins, and much more.

10
What is a 360-degree panorama?

360-degree panorama (virtual 3D/VR tour) is one of the types of panoramic photography.

5

Questions and answers

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

8
Questions and answers about the site

Have questions or suggestions about the site? Ask them here!

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The cost of hosting panoramas and virtual tours

A list of links to information on the cost of placing panoramas and virtual tours.

How to give virtual tours to customers?

How do you ode your virtual tours and spherical panoramas to your customers? Share your experience.

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How to create a virtual 3D tour? Step-by-step instruction

The order is as follows: 1) upload to the site spherical panoramas from which you plan to create a virtual tour; 2) from the list of uploaded panoramas add each panorama to the virtual tour (Add to 3D tour link); 3) open the created virtual tour, edit the panorama order, select the main panorama, set transition points (tunnels).

10
How to animate a panoramic photo

Some users to whom I sent links to view panoramic photos could not at first figure out how to properly rotate the panorama around me, or at first did not realize that the wheel could zoom in or out the scene.  For such cases, the True Virtual Tours website has a Video Editor feature. In case of its application, before the user who opened the panorama by the link, the script of the "flyby" invented by you immediately starts. That is, the camera rotates or focuses as you yourself previously configured. Thus, you helped our customer to quickly examine the space around "himself" in a panoramic picture and at the same time encouraged him to think that he could perform the same actions with the help of the mouse buttons or the wheel.

7
Shooting spherical panoramas with a mirror / mirrorless camera.

Short instruction for shooting spherical panoramas.

3
Search for a photographer of virtual tours on a map

How to find a 3D tour photographer on a world map? How to place information about my services as a photographer and a panoramic photography professional on our map?