02/22 2024

Help Center

Here we have tried to collect as complete a list of links to useful materials on the site as possible.

Roman Grinev

Help Questions and answers

3K  69

Here we have tried to collect as complete a list of links to useful materials on the site as possible. 

​Creation of virtual tours

  1. How to create a virtual 3D tour? Step-by-step instruction.
  2. Tunnels between panoramas in a virtual tour.
  3. How to create a virtual tour. Detailed description based on the example
  4. How to create a virtual tour? Video instruction.

Website functionality TrueVirtualTours

This is not a complete list of all the features of the TrueVirtualTours website. 

  1. About the project - description of the main features.
  2. The sound accompaniment of the virtual tour/panorama.
  3. Text information points, video upload, map - panorama.
  4. Info point window size.
  5. How to draw a polygon on a panorama?
  6. The ability to hide the logo and control buttons in the panorama.
  7. Ability to align the curved horizon of a spherical panorama.
  8. Virtual tours based on tags.
  9. Panorama presentation video
  10. How to bring a panoramic photo to life?
  11. Replacing, updating the panorama file.
  12. Virtual tour floor plans.
  13. Search for a virtual tour photographer on the world map.
  14. Rating and reputation.
  15. How to set up auto-rotation of a panorama in a virtual tour?

Equipment for shooting spherical panoramas

  1. Rylo's 360 ° Spherical Panorama Camera Review.
  2. Insta360 ONE R Camera Specifications.
  3. Best 360 cameras for capturing virtual tours in 2019.
  4. Shooting spherical panoramas with a DSLR / mirrorless camera.
  5. Equipment for shooting 360 ° spherical panoramas and virtual tours.
  6. DSLR and 360 camera. What is better for shooting interior 3D virtual tours?

The process of shooting spherical panoramas

  1. How to shoot a handheld panorama without a panoramic head?
  2. Shooting spherical panoramas with a DSLR / mirrorless camera.

General questions about panoramic photography

  1. What is a Spherical Panorama?

Improving the quality of works

  1. Panorama quality assessment criteria.
  2. Quality criteria for a 360 ° panorama - extraneous elements in the panorama.

Forum - discussion

  1. ​Questions and suggestions about the site.
  2. How to give virtual tours to clients?

The cost

  1. How can I top up my balance for free?
  • today
    John Smith
  • 07/22 2023
    Roman Grinev

    Good afternoon Alex Kraynov. When embedding panoramas on the free plan, the play button is displayed. At any paid rate, panorama or virtual tour viewing is automatically enabled. You can also hide the logo and buttons in panorama/virtual tour editing mode on any paid plan.

    Translated from Russian
  • 07/20 2023
    Alex-kraynov

    Good afternoon. Tell me, we want to place panoramas on our website through the code at the link. Now when you insert the code, the "play" button, a link to the account, as well as the interface itself are displayed. Is it possible to make it so that the tour itself is displayed immediately, without pressing a button, there was also no interface with "share" and so on. Only the tour itself. If there is, tell me if it can be changed in the service itself, and how? Thank you

    Translated from Russian
  • 06/21 2023
    Roman Grinev

    Good day, Sergey. This hotspot issue was discussed in this article: https://truevirtualtours.com/en/article/hotspots-or-tunnels-between-panoramas-in-the-360-degree-tour

    Translated from Russian
  • 06/20 2023
    Sergey Putilov

    Good afternoon. Why doesn't the original point of the panorama change when you switch to it in the virtual tour? And then, as a result, it turns out that you go into the bushes, and not to the desired object.

    Translated from Russian
  • 06/02 2023
    Tourrier

    Good afternoon, lately it has been impossible to use the site normally, when a user opens a list of panoramas, the site page eats up all the RAM, the browser starts to slow down and freezes until you close the page with panoramas, please fix it.

    Translated from Russian
  • 05/17 2023
    Roman Grinev

    Iliya, Nikolay Vashantsev, a fix is in progress. We'll try to fix it as soon as possible. Thank you

    Translated from Russian
  • 05/16 2023
    Nikolay Vashantsev

    Good morning. also a problem with loading a panorama Error code 1. with a resolution of 16k. from 10k. loads

    Translated from Russian
  • 05/09 2023
    Iliya

    Roman Hi! For some reason I can't post panoramas. Error code 1.

    Translated from Russian
  • Hello, how to pay with MIR card?

    Translated from Russian
  • 03/30 2023
    Kozhabai_akbota

    how to delete an account

    Translated from Russian
  • 02/15 2023
    Administrator

    Kupidom.kr.ua, thanks for subscribing and for your question. Unfortunately, panoramas deleted from the site cannot be restored, but you can re-download panoramas and add them to existing virtual tours.

    To prevent this from happening in the future, we may need to increase the storage period for panoramas on the site after they are marked for deletion. For your part, you can be more attentive to messages from the site and ensure that you have an active subscription. If you are on a free subscription, extend the period of placement of individual panoramas in virtual tours. Thank you

    Translated from Russian
  • 02/14 2023
    Kupidom.kr.ua

    Good afternoon, how to restore panoramas deleted by subscription, (I subscribed, the panoramas did not appear) ((((((

    Translated from Russian
  • 02/07 2023
    Adrenalinmaster

    Good afternoon, I need help in buying coins on the site, RF cards do not work for obvious reasons, are there any other options?

    Translated from Russian
  • 01/28 2023
    WWW.DISORT.RU

    Are there any options to subscribe to a paid tariff now from Russia?

    Translated from Russian
  • 01/15 2023
    Art_visual

    Good afternoon, VR works on the panorama on the computer, but a black picture appears on the smartphone when it is turned on

  • 12/29 2022
    Steamuuup

    Can someone tell me if the normal image upload function is no longer available? I can't find it (meaning not a 360 panorama and not a info point, but just a photo without distortion in place of the panorama)

    Translated from Russian
  • 12/16 2022
    Roman Grinev

    Yuri, good afternoon. Thanks for your question.

    At the moment there are no users here who would like to sell their coins earned on the site. Therefore, if payment by cards does not pass, the only way to replenish the balance on this site is to invest something in its development. Some ideas are given in this article https://truevirtualtours.com/ru/article/earn-coins.

    Alternatively, if you have an idea for an article / publication on this site that would be useful to its audience and contributed to the development of the industry, then writing such an article is a good way to get coins into your account and use all the features of the site.

    I understand that not everyone will be comfortable spending time writing articles, so someone may decide to use the services of copywriters, illustrators, etc. to create in-demand materials for the site. Thus, you can get coins on your balance to use the functionality of the site.

    Translated from Russian
  • Hello Roman! Thank you again for your help in acquiring coins six months ago from site users.
    Is there any possibility now? Thank you.

    Translated from Russian
  • 12/14 2022
    Roman Grinev

    Whitestudio, panoramas in a free account are guaranteed to be placed for 3 months. You can always check the period of guaranteed placement and extend it for free on the panorama page. Panoramas marked as "Best" or "For Preservation" by the moderator can be placed permanently on the site. Users who subscribe to any paid subscription also receive 10+ GB for permanent placement of panoramas during the entire subscription period.

    Translated from Russian
  • 12/14 2022
    Whitestudio

    I would like to know about the guaranteed placement for 3 months in a free account. What is meant? Are panoramas/tours deleted after 3 months?

    Translated from Russian
  • 12/07 2022
    Wagner Design

    Good day! Do not tell me why the VR mode does not work in panoramas on IOS? And in general, even in full screen mode, it is impossible to enter. Everyone I know who has an iPhone has this problem. Tried different browsers Safari, Yandex

    Translated from Russian
  • 10/24 2022
    Administrator

    Interior.Luxe, in order to change your email address, you need to write an email to the administrator at info@truevirtualtrous.com from your current email address with a request to change your email address. In the letter, indicate the new email address to which you want to change. Thanks

    Translated from Russian
  • 10/21 2022
    Interior.Luxe

    Hello, how can I change my email address?

    Translated from Russian
  • 10/04 2022
    Rjav

    Good afternoon!
    Tell me, is it possible to download the source of your own previously uploaded panorama? I really need it, but I seem to have deleted it from my computer.

    Translated from Russian
  • 09/12 2022
    Administrator

    Interior.Luxe, Replied via private messages. Sorry I missed your posts. Thanks

    Translated from Russian
  • 09/11 2022
    Interior.Luxe

    Hello. Once again I write to the administrator in a message that I need 5 coins, I don’t understand where and how much money to transfer .... I wrote 2 months ago, he did not answer, yesterday I wrote again, he again does not answer ....

    Translated from Russian
  • 09/01 2022
    Administrator

    Good afternoon, Oleg. Checked out your panoramas and virtual tours. Everything worked fine. If the problem is still not resolved, you can write to me via personal messages in more detail, which specific panoramas / tours are not rendered. If possible, please record a short video of the problem, for example via Recordit. Let's try to figure it out. Thanks

    Translated from Russian
  • Good afternoon. Panoramas and tours are no longer visualized both in the personal account and on sites that have embedded code. What is the reason? Tell me please.

    Translated from Russian
  • Thank you. everything is working)

    Translated from Russian
  • 08/04 2022
    Administrator

    Rita, please check if the problem is fixed now. Thanks

    Translated from Russian
  • Hello, I am unable to load the tour. Everything was OK, I edited it, added a new label and after that it was impossible to load. Loading is endless. I see that some kind of error is written under it, but I can’t read it https://truevirtualtours.com/ru/tour/mishor

    Translated from Russian
  • 07/20 2022
    Roman Grinev

    Ds, to delete an account, write a request via personal messages to the Administrator: https://truevirtualtours.com/en/info

    Translated from Russian
  • 07/20 2022
    Ds

    Hello, how can I delete my account?

    Translated from Russian
  • 07/09 2022
    Administrator

    Topping up from a card may not work due to restrictions on bank transfers between countries. You can try to purchase coins from other site users. Read more here: https://truevirtualtours.com/en/article/users-who-sell-coins-list.

    Translated from Russian
  • 07/09 2022
    Info

    how to replenish the account? does not accept card

    Translated from Russian
  • 07/08 2022
    Ramil Sagdeev

    Good afternoon! I wanted to change the tariff, but after entering the card data, the error "invalid card number" constantly pops up, I tried it on three different cards, are there any other payment options?

    Translated from Russian
  • 06/09 2022
    Administrator

    PROSVIRIN DESIGN. Perhaps something has been updated in your Tilda CMS. Check with their tech support. Here is an example of a full screen panorama - https://360.grinev.info/2021/08/26/areal-virtual-tour/

    Translated from Russian
  • 06/04 2022
    PROSVIRIN DESIGN

    Good afternoon! Added the code to the site, everything worked well! Recently we go to the site, we go to make a panorama on the whole screen, and it doesn’t work - it knocks out.
    http://choicebyprosvirindesign.tilda.ws/desert here is a link to our website

    Tell me, please, how to fix this?

    Translated from Russian
  • 05/23 2022
    Administrator

    The account link issue should be fixed. Thanks

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    There was a technical problem
    Does not show sections after making a change in the profile settings in the Link to account on interior-luxe section:
    - Profile
    - Balance / subscriptions
    - Also when I click my name
    Here is what it says ( Page not found The fact that you see this message means that this 360° panorama, virtual 3D / VR tour or article was not found on the site. )

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Interior Luxe, you can write here: https://truevirtualtours.com/ru/article/faq-trvi-tours or to the site administrator here [url]https://truevirtualtours.com/ru/info[ /url]

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    I just noticed that when I went into the virtual tour (project) there, for some reason, a hidden panorama is displayed below and you can go into it. It's hidden, it shouldn't be seen.
    Where can I write about my suggestions for improving the interface and about the alleged bugs? I don't want to clutter up the air with my posts.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Interior Luxe, please take another look at the articles in the Create Virtual Tours section. There is a video instruction on how to create a virtual tour and an article on creating a virtual tour using an example that uses most of the features available on the site.

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    Issue resolved. It turns out that it was necessary to additionally click on the tour itself in order for it to be published, it was not tactilely clear, it would be necessary to add the Publish button there

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    I don't understand how to add a virtual tour from the panorama section.
    If I go to the hosted panorama (available for viewing), a sign appears below (this panorama was not added to the virtual tour), I click add, as it were added, but nothing was added in the virtual tour section.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Andrey V, you can copy the link to the virtual tour from the browser. Alternatively, in virtual tour editing mode, click the "Embed/Share" button in the right pane and copy the link from there.

    Translated from Russian
  • 05/23 2022
    Roman Grinev

    Folders are a good idea. See if the tags functionality suits you. You can add tag(s) to your panoramas and virtual tours and then open all your panoramas associated with this tour. It will be easier to find mopanoramas. Also try using the virtual tour functionality (instead of information points). It will also help to group panoramas by apartments.

    Translated from Russian
  • 05/23 2022
    Interior.Luxe

    Hello. Section draft (panorama) - please make it possible to create a folder (project) and place panoramas in it. I’ll explain why, the fact is that we have 100+ apartments a year, and if we add a panorama to each apartment, then there will be semolina porridge in the draft section, since each apartment involves from 5 to 10 or more panoramas, that is, for a year can be 1000 pieces, but sitting digging, looking for a needle in a haystack will be problematic.

    Translated from Russian
  • 05/23 2022
    Andrey V

    Hello, where can I copy the link to the virtual tour?

    Translated from Russian
  • 05/21 2022
    Administrator

    X9101491014 if the payment fails, you can consider alternative methods from this article (see section 3) https://truevirtualtours.com/en/article/earn-coins

    SIMA-LAND I will write to you through personal messages. Thanks

    Translated from Russian
  • 05/21 2022
    SIMA-LAND

    Good afternoon, the VR mode on the phone does not work, but it turns on without problems through the computer, what could be the problem? (Androyd)

    Translated from Russian
  • 05/13 2022
    Roman Grinev

    Good afternoon. Thank you for your message. I saw the problem. I'll let you know via private message as soon as it's fixed.

    Translated from Russian
  • 05/13 2022
    Director

    Hello! I paid 5 dollars for subscription coins, the money was debited, but the coins were not credited and the tariff was not extended. What to do?

    Translated from Russian
  • 03/15 2022
    Roman Grinev

    Thanks for the question. Information about additional ways to replenish the balance is available here: https://truevirtualtours.com/article/earn-coins

    Translated from Russian
  • 03/15 2022
    Director

    Good afternoon! How to replenish coins in the current situation?

    Translated from Russian
  • 01/31 2022
    Roman Grinev

    Good afternoon Kanarienvogel, thank you very much for your message. The site had a big update about an hour ago. Now everything should work. Please check if the coins have been credited to the account. Subscriptions should work now. If you have any further questions, please get in touch. I will answer with pleasure

    Translated from Russian
  • 01/31 2022
    Kanarienvogel_kafig

    Good afternoon. I wanted to try the Start subscription. I paid 5 coins, the money was deducted from the card. But the balance has not been replenished here. Why?

    Translated from Russian
  • 11/04 2021
    Roman Grinev

    Luda.natali-nikiti, try opening this link:
    https://truevirtualtours.com/ru/tour/metallurgiceskij-dzerzinskij-rajon-krivogo-roga

    Translated from Russian
  • 11/04 2021
    Luda.natali-nikiti

    Metallurgical (Dzerzhinsky) district of Krivoy Rog - Kryvorizhstal I watched this panorama I can't open it - blocked in Yandex

    Translated from Russian
  • 10/24 2021
    Roman Grinev

    Sensormob22, hello. Did you get it right with the video? I looked at one of your Sentsy panoramas - when you click on the information point, a video opens, and there is also a link to the video on Google Drive. If you need to embed videos from other video hosting, use the "Embed Link" field to embed videos using HTML to embed videos from other video hosting. Write me a personal message if you have additional questions or any video hosting is not supported yet. I try to help. thanks

    Translated from Russian
  • Good evening! I can't embed anything from other video hosting sites besides Youtube, so when I click on the marker, it uploads it to the hosting with this video. How to make a video player pop up like in YouTube? Thanks!

    Translated from Russian
  • 09/28 2021
    Roman Grinev

    Birandrr, on TrueVritualTours you can upload individual panoramas in equidistant projection in JPG format and create a virtual tour from them.

    Translated from Russian
  • 09/28 2021
    Birandrr

    Good afternoon, I wanted to download a ready-made 3D tour, write the wrong file format, tried in three different extensions

    Translated from Russian
  • 08/06 2021
    Roman Grinev

    Avidishev025, good afternoon. Replied to you via personal messages.

    Translated from Russian
  • 08/05 2021
    Witnessing

    Hello, I need to publish some panoramas with a soundtrack for my personal project.
    To do this, I need to get additional features, but do I need to buy them for each panorama separately, or once?

  • 04/14 2021
    Roman Grinev

    Hello, Frank. Thank you for your question and for the great air panoramas you uploaded. Right now we have only Credit/Debit card option to pay for its services. We are using Stripe.com service to make payments and it should be safe and secure for customers. And you are right there should be more options to make payments. We will consider adding other payment options and do that as soon as we can.

  • 04/12 2021
    Frank

    Hello, I have just discovered this site, signed up and am enthusiast about it. However, is a credit card really needed? Don't you offer Paypal or other payment gateways?

  • 11/03 2020
    Roman Grinev

    Hello Remi. The receipt was sent to the email linked to your account. Thank you.

  • 11/03 2020
    Rémi

    How do I get my invocie if I have bought some coints?