Have questions or suggestions about the site? Ask them here!
Questions and answers Discussions
Roman, good afternoon! I hope you will help because the virtual tour on the phone through the site does not work, the site does not work. when we turn on VR mode, the picture is not displayed. Browser SAFARI.
Igor Teterin, this is a great idea, thank you very much. We will try to add as much as possible. Kmrliceynit, please write to the administrator https://truevirtualtours.com/ru/info via personal messages to find out more details about your issue. Thank youTranslated from Russian
how to delete broken tour?Translated from Russian
Roman, good afternoon! There is a small problem. As you know, almost 80 percent of Internet users now view digital content on phones and other gadgets, and not on a computer monitor. When embedding a separate panorama on a web page, there are no problems, you can easily move around its space. But when a virtual tour is loaded, it is very difficult to organize navigation on it. The panorama panel takes up too much space on the screen, and only 2-3 previews fit there with a frame format of 9:16. Is it possible to add to the functionality of the site the ability to set the arrows to the right and left, which will be located at the edges of the screen, so that the user can quickly switch from one panorama to another within one window?Translated from Russian
Roman Grinev.Exactly does not work on 13pro max and 8 iPhones. Safari browser
Noticed. For some reason, the site stops responding on Sundays. Of course, all panoramas and tours embedded on other resources also become unavailable. By the way, what server do you have - dedicated or virtual? Where is it - in Germany or in Finland?Translated from Russian
Maksimov Oleg. A few days ago there was a failure on the equipment where we host the website of the Hetzner company in Frankfurt, Germany. The company's support team reported that it was a hardware failure and offered several solutions to the problem. We are working to improve the service and to minimize such situations.Translated from Russian
Maksimov Oleg. A free virtual tour is available for 3 months with the ability to extend the placement of each individual panorama for free. If you have a subscription, then the tour and the panoramas included in it are available during the entire subscription period.Translated from Russian
Good afternoon Tell me how often do situations arise when the site stops working? It is clear that there are force majeure, it is good to work with a reliable service.Translated from Russian
Hello! Can you please tell me the expiration date of the link to the tour and the HTML code?Translated from Russian
Kmrgymnasium10, checked the information. The virtual tours you are talking about have been removed because The period of free placement of panoramas has expired. Before deleting any panoramas from the site, an automatic reminder is sent with the subject: "⏰ The period of free posting for some of your panoramas has ended." Thus, each user has the opportunity to subscribe to one of the paid subscriptions for unlimited placement of works, or to extend the placement of each individual panorama for free.Translated from Russian
Kmrgymnasium10. Thanks for your question. We will try to find out and answer as soon as possibleTranslated from Russian
here's one like this. What to do? https://truevirtualtours.com/ru/tour/kz-licej-no38-im-i-o-sekretnuka-kmrTranslated from Russian
this tour does not work https://truevirtualtours.com/ru/tour/komunal-nij-zaklad-seredna-zagal-noosvitna-skola-no-10Translated from Russian
Good evening or not. Tour disappeared https://truevirtualtours.com/en/tour/dnz-no9-zarptica-kam-ans-keTranslated from Russian
View count bug needs to be fixedTranslated from Russian
Igor, thanks for reporting the problem. Let's checkTranslated from Russian
In my opinion, the site has ceased to correctly count the number of views of panoramas that are hosted on third-party resources. A few days ago he did it properly. But yesterday I posted one of my panoramas on Facebook - in my personal profile and in a popular group. The publication aroused increased interest - more than a hundred likes, dozens of reposts, comments, etc. And the site recorded only 6 views. Well, it can't be. Look, please, maybe the site counters are buggy. Accurate statistics are very important, especially when it comes to virtual tours for clients. About panorama:
DISORT.RU, links can be added using the functionality of information points.Translated from Russian
Good afternoon, tell me, is it possible to make links to an external site from a 3d tour / Panorama? On any of the rates?Translated from Russian
Roman Grinev, 6 days ago we still wrote to the administrator, while we are waiting for an answer.Translated from Russian
RUSLEGIONER.LIVE, thank you very much for the offer. I'll send you a private message a little laterTranslated from Russian
Art_Visual. Can you write what phone model, browser? Doesn't work on all devices or just a certain one?Translated from Russian
Good afternoon, vr mode tour is not working on the phone for some reason? Can you help with this?
Hello. Have questions:
1. Are there any restrictions on the amount of material in one tour?
2. Are you interested in advertising this resource (site truevirtualtours.com) in Internet radio? The radio broadcasts to 205 countries. The number of unique listeners per month is 500,000. Advertising is free (I'm just the owner). And such a cool site is not a sin to advertise! I offer advertising on an ongoing basis and for free. From you only a recorded audio clip (in any language), up to 20 seconds long.
3. I propose to organize interaction with regular (active) users of the site in the Zello Work walkie-talkie (professional version) - I provide my network. Terms will be discussed separately, if interested. And it should be interesting, because this is a round-the-clock direct dialogue with people from different countries. Oh, of course, for users who will be determined by the site administration - free of charge (for example, for gold, silver partners). For the rest - a symbolic amount (everything is discussed).
Thank you! Somehow I overlooked that when taking a photo from the screen, you can use it as a preview. This is quite enough to make the preview more attractive. Apparently the reason for my inattention was that most users of the site do not use this function.Translated from Russian
Igor Teterin, You can’t replace your picture, but you can replace it with a picture from the panorama using the appropriate function. PGS Realty about the problem, you can write to the administrator https://truevirtualtours.com/en/info. A link to a screen recording video would be helpful in fixing the issue. Thank youTranslated from Russian
Good afternoon, the tour does not work in the mobile version of the site or gives an error when opening. Where to go with this question and where to send a screen recording with a problem?Translated from Russian
Roman, I have a technical question. Is it possible to replace the panorama preview generated by the site with your own picture? I did not find this feature in the functionality. By the way, I figured out how to upload a panorama to Facebook. True, they publish panoramas in 1x1 format. But it's still nice that this opportunity exists. Here's what the panorama looks like in the feed:
As far as I know, social networks do not allow embedding interactive content from other sites, such as panoramas, etc. VKontakte, for example, had the ability to embed panoramas into an application that could be added to the page. The process of creating such an application was not very convenient and, as practice has shown, was not in demand.
Facebook, for example, has the option to upload a panorama file, and if the meta tags are spelled out correctly, the social network will recognize the file as a panorama and allow viewing.
Roman, thanks! I'm starting to learn your service. I figured out how to embed a panorama in the content of the site. Everything is very simple. And how can you insert a panorama into a social network so that it can be viewed and scrolled immediately in the feed, without going to your site? And is it possible at all?Translated from Russian
Roman, I withdraw my question. I converted the file from the camera to Insta Studio and everything worked out - I uploaded it. I will be subscribing.Translated from Russian
Hello Roman. Thanks for the answer. Please give an explanation of the working moments. I tried in a free test mode to upload a panorama shot on Insta360 x2. Available in two versions: IMG (.insp extension) and video (.insv extension). Both times the response was "Invalid file format". Tell me, can files from Insta360 be used in paid modes? If yes, then the second question is, after processing, can I upload the tour directly to my site or to a social network without going to your server?Translated from Russian
Hello Egor, thanks for stopping by))
Subscription and a list of options for each package, as well as payment are available on this page: https://truevirtualtours.com/en/site/plans
Hello! Looked at your site in test mode. I did not find much, but that's understandable. Please tell me if I can subscribe for a month and test all the features of your service. What package do you recommend for this? Do you have monthly billing? Can you pay for the service with a bank card of a European bank?Translated from Russian
Good afternoon Ivan! Thanks for your question.
You can replenish the balance only using the "Buy coins" function on the "Balance / Subscription" page. Or one of the methods described on this page https://truevirtualtours.com/en/article/earn-coins.
Methods other than those described above are not available. Thanks
Hello! The card was declined, how can I top up my account again?Translated from Russian
Rjav, yes you can download the panorama source. In edit mode, use the function "Panorama File" -> "Download Link".Translated from Russian
Is it possible to download your own panorama source from the site?
Good afternoon Tryshko2010. There is no possibility to conclude an agreement with a legal entity.Translated from Russian
Good afternoon! Can you please tell me if there is any contract for legal entities?Translated from Russian
Yuri, TOR_GROUP. Replied to you via private messages.Translated from Russian
Good afternoon, the viewing angles on the 3D tour are not saved.Translated from Russian
Roman, good afternoon! I can not find the conditions for participation in the competition. Tell. ThanksTranslated from Russian
Ko_nd, try this method: https://truevirtualtours.com/en/article/users-who-sell-coins-listTranslated from Russian
Card declined. Try using a different card.
How to pay?
Roman, good evening. On the map "OpenSteelMap", which is present on the site, there is such an unpleasant feature. When zooming in, the text does not increase, but remains just as small. And it is VERY problematic to find anything on this map. I thought the original was the same. But going to OpenSteelMap found nothing of this. As you zoom in, the labels will also increase. Please fix, otherwise you can "break" your eyes ...Translated from Russian
Lenochchek, you can embed a panorama or virtual tour using the embed feature. This 3-minute video shows how, for example, to embed a panorama and a virtual tour on your website powered by WordPress https://truevirtualtours.com/en/article/how-to-embed-a-panorama-virtual- tour-on-your-website.Translated from Russian
Hello. Tell me, can I place a virtual tour on my site right away without going to your site?Translated from Russian
Biblioblag, you can see virtual tours where information points are used. Here is an example: https://truevirtualtours.com/ru/tour/celabinskie-poselkiTranslated from Russian
Mariam.tam, after the guaranteed placement period has expired, you will be able to extend the placement for another 3 months using the link "Request extension of the placement of the panorama" in the "Panorama statistics" block. If your panorama meets the deletion criteria, it may be deleted automatically. A panorama can be deleted if it has not had any views in the last 3 months, or if it is a "commercial" panorama and has many views but is hosted on a free plan. Panoramas of high quality panoramas of unique places can be added by the editor to the "Best". Such panoramas will be placed on the site free of charge without restrictions.Translated from Russian
Hello, in the information about the free plan it is indicated that the panoramas will be guaranteed to be placed on the site for 3 months, after the expiration of this time, access to the panoramas will be closed for both the author and the viewers?Translated from Russian
Hello, can you find out how information points look like, is it possible to see its name when hovering over an object?Translated from Russian
CHOICE Estate, can you check if the iPad icon issue is fixed? ThanksTranslated from Russian
Roman, good afternoon. In addition... iPad 6th generation. The panorama also opens if you press the icon for a long time. And the second. How to pay you. Says bank card not accepted...Translated from Russian
CHOICE Estate, I'll look at the problem with the transition points to the panorama in the iPhone. thank you for informingTranslated from Russian
Roman, good afternoon. A question. I have a map on which there are icons that open spherical panoramas. If this card is used from a computer. Then by clicking the mouse on the panorama icon opens immediately. If I open the "map" on the phone. (iPhone 11, iPhone 13) then when you briefly press the icon with your finger, the panorama does not open. You have to press your finger and hold the mail for a second, then it opens and then not the first time ...Translated from Russian
Please enable IPv6 on the site!Translated from Russian
Anton, the ability to replenish the balance using the Yandex Money service has been added. Send me a private message if you have any questions. Thanks
The ability to save panoramas in "Accessible by link" is not provided by the free plan. Subscribe to one of the paid plans to use this option.Translated from Russian
Tell me, does the free plan provide for making panoramas available via links without publishing on the site?
If yes, how to move from drafts to "Accessible by link"?
It didn't work out of the blue
Anton, if the payment does not go through, you can use other methods of replenishing the balance described here:
Tell me, how can I replenish the balance of coins? The payment system that now processes payments does not accept cards (I believe this is due to sanctions on banks in the Russian Federation).
Thanks for the answer!
Yuri, thank you very much for your comment. I'll try to update soon.Translated from Russian
In the description in the column "Date of shooting" is not the actual date of shooting, but the date of creation (publication) on the site, which is somewhat confusing. For example, the panorama is summer, and the shooting date is winter. In my opinion, this incorrectness can be corrected in two ways. The first (more difficult) - when registering, enter an additional column to fill in the "Date of shooting". The second is to simply change the title, such as Publication Date, Issue Date, etc.
Yusupov-eh, thank you for your message. The problem should be fixed.Translated from Russian
Registered for the service. In the settings, it does not give the opportunity to choose a specialization (you can put photos-firtual 3D tours).
Without this, it is impossible to continue working with panorama
Step 4 - specialization
Choose a few areas in which you are an expert. This will help your potential customers find you more easily.
V.perebasova, your page has been fixed. Thanks for reporting the problemTranslated from Russian
Registered for the service. When you go to the profile, the site says that the page was not found. At the same time, I can add panoramas and 3D tours
Vilema.ru, thanks for the question. The ability to change the profile link has been added. You can now change your profile link in your profile settings. For this feature to be available to you, you may need to clear your browser cache. If you have any further questions, please send me a private message. Thanks again!Translated from Russian
Hello, how can I change my profile link?Translated from Russian
Hello Gabriella Cagnoni, thank you very much for informing about this problem. I've fixed your tour and I will fix the website so that problem never happened again. Thank you again for your comment.
Good evening, my virtual tour is still present on my profile, I wanted to make a change but the screen remains black and trying to watch it on another device the same happens, that is you cannot see it.
Hello Ok-fotograf.ru. The subscription fee is charged for one month. If you need to switch to Start or a free subscription, just click the go button. Your subscription will be changed to Start when your current subscription expires.
Thanks for reporting the "Internal Server Error" issue. I will send you a private message for more details.
Roman, uploaded a panorama, I can not translate it into "published". Writes - an internal server error occurred. And so you "chase" it between a draft and published. And at some point she changes status.Translated from Russian
Roman, good evening. Tell. I subscribed to Start. And then accidentally clicked on "professional". But I don't need him. Tell me, how can I return to the Start tariff?Translated from Russian
Good day! Thanks for your question. Yes, information about the changes was published in the section About the project - Site updates and also on our pages in social networks. See the Rate Changes article for more information about the changes (https://truevirtualtours.com/en/article/changes-to-truevirtualtours-rates).
All panoramas posted on the site in paid accounts until January 31, 2022 will also be posted at no additional charge. A subscription is not required to post such panoramas. Any payment for viewing panoramas and virtual tours has been canceled, and payment for using each individual function has also been canceled. However, a subscription is required to use the site's additional functionality.
These changes will allow us to use faster AWS S3 cloud storage for your panoramas, as well as continue to work on improving the service. Please write if you have any more questions. I will answer with pleasure!
Roman, good afternoon. Am I probably missing something? I posted links to my panoramas on the Map. Now I can't do it. You need to subscribe to the Start package. I can't find anything about it on the site. Despite the fact that most of my panoramas have the status of commercial. Those. I cry for them...Translated from Russian
Dem0, thanks for the comment. Ask your question here: https://truevirtualtours.com/article/360-panoramas-faq or perhaps write to one of the photographers on the site. Also, see if your question is answered in the "Help Center" section: https://truevirtualtours.com/article/help-center.Translated from Russian
Can you ask a question not about the site's work, but just how to a more experienced 360-photographer?
So to speak, ask for advice.
The issue with opening tours on iOS mobile devices in the Safari browser should be fixed. Chazi, thanks again. If something doesn't work correctly, please report it.Translated from Russian
Chazi, thanks for reporting the issue. We will try to fix it as soon as possible.Translated from Russian
Good afternoon. Customers with iPhones began to complain en masse that they stopped opening virtual tours (endless panorama upload window). Everything worked before. The problem is only seen on iOS. Tell me how you can fix this, please.Translated from Russian
Thank you, Roman. It was me who opened them. But from an outside gadget, no. I just haven't checked. Thanks again..Translated from Russian
CHOICE Estate, panoramas in the "Draft" status should be available only to the owner of the panorama when he is authorized on the site. Send me a link to this panorama via personal messages, if it is still available to others, I will checkTranslated from Russian
Roman, good afternoon. Tell me if there is a possibility .. If the panorama is available via a link, without removing the panorama from the site, cancel this access? Those. so that people who have this link cannot see the panorama .. I tried to change the "access by link" to "draft", but you can still see the panorama by the link ..Translated from Russian
Good afternoon, PREOBRAZOVATEL. I answered you via personal chat.Translated from Russian
Hello, please tell me how to change the mail, otherwise I lost access to the old one.Translated from Russian
Hello Denis. Replied to you via personal messages. thanksTranslated from Russian
Why can't I upload a panorama?Translated from Russian
Good afternoon, TOR_GROUP. I saw the problem. Thank you for report. I will write to you separately as soon as it will be fixed.Translated from Russian
On a virtual tour, when opening from a phone, information points do not open. They open normally from a computer, but they tried different phones and nothing pops up anywhere. Maybe I missed something?Translated from Russian
Good day! How long are commercial and free tours stored on the server?Translated from Russian
Roman, thank you for your prompt response to my proposal.Translated from Russian
Iuspas, thank you very much for your feedback on the site and great work! The Landscape Photography specialization is still available.Translated from Russian
Thank you very much for your site. For the first time I began to master panoramas from March-April of this year, and just perked up when it became possible to post my works, and not view them only in viewers. Since I am mainly engaged in landscape photography, I would like to see it in the list of specializations, otherwise I have to "bend my heart" and choose reportage photography, in which landscapes are casually marked.Translated from Russian
9202022646, you can save your panoramas to your computer. To do this, go to the panorama editing mode, in the panel on the right, click the "panorama file" button, and then "download link". Coins are debited from your account for using the function.Translated from Russian
Hello! Can you please tell me if I can save the panoramas created here on my computer?Translated from Russian
Roman, thank you very much. And then it flew out of my head ...Translated from Russian
Good day. Yes, a second card can be added using the "add card" button. This button can be found in the virtual tour editing mode (when the panel on the right is open).Translated from Russian
Roman, good afternoon. You have made it possible to place the captured panoramas on the map and I am actively using this opportunity. But now the need arose to make a "second map" with panoramas. And I completely forgot how to do it. (Please remind me. Or tell me where to look. I beg your pardon, but this happens too ..)Translated from Russian
Declan, thank you for contacting us. The problem was solved. If you have any more questions, please write.Translated from Russian
I just wish to share unlisted panoramas for the moment, can I do this? regards Declan Burke
CHOICE Estate, the problem needs to be fixed, please check. And thank you very much for such a detailed description and help in fixing it!Translated from Russian
Roman, good afternoon. The problem arose "not yesterday." But only now I decided
describe it to you. Thanks to the fact that you made it possible to place the captured panoramas on the map, I actively use this opportunity. You have provided a number of icons that can be used to mark the panorama map. I took the opportunity to make my own badge. Its dimensions are 313x313. 300 dpi, PNG. I sent it to your site and it appeared in a new section among the icons you provided. All your panoramas are located on the map. I mark with this icon. I have Mac OS Catalina, Safari 14.0.3 ..
And now the problem.
I set the icon to mark the new panorama on the map. I start editing it and all the icons of the previously marked panoramas disappear (visually). No, icons and panoramas don't disappear anywhere. I just stop visually seeing the icons marking the panoramas on the map. Erasing the cache, restarting the computer does not help. If I open the map on my phone
iPhone 11 iOS 14 or iPad 4 2019 iOS 14 tablet everything is in order there. At the company (where I work), we have embedded a link to this map on our website. And through our site, the map opens normally and the icons are all visible. It seems to me that the problem appeared after the next Safari update. I don't remember any more. One more little detail. Only MY badges disappear. If I use the icons provided by you, they do not disappear.
Good afternoon, Artem. I answered you in a personal message.Translated from Russian
Hello, please tell me how to change the mail, otherwise I lost access to the old one.Translated from Russian
Thank you, Roman!Translated from Russian
Katya, you can embed a virtual tour on your website. To do this, go to the virtual tour editing mode, and then click the "Embed / Share" button in the panel that opens on the right. In the dialog that opens, you will see the HTML code that can be used on your website to embed a virtual tour.Translated from Russian
Danil.kremen. Thanks for the question. The point is that this functionality is not available now. I'll fix this within a week.Translated from Russian
Can you please tell me, can I somehow embed the 3d tour I created here on my website?Translated from Russian
Good afternoon, can you please tell me why the Website, Twiter, Facebook windows are not active in my profile settings, I can’t fill them in, maybe what needs to be done for this?Translated from Russian
Thank you so much for your updates Roman !!
Hi Muhammed, thank you for your question. I can add a settings feature that allows changing auto-rotation speed to the virtual tour and panorama editor within about 10 days. Once this functionality will be ready I will let you know in personal messages. Thank you
Hi, I have just joined True virtual tours today, and I like this platform to showcase my panoramic tours. I have a question that Can I adjust the auto-rotation speed?
Thanks in advance
Update. Now you can fund your coin account by posting good works on the site. Take part in the competition and get guaranteed coins to your account. Details here https://truevirtualtours.com/en/article/contest.Translated from Russian
Good afternoon, CHOICE Estate. I saw the problem. Will be fixed within 30 minutes. Thank.Translated from Russian
Roman, good afternoon. I can't figure out what happened. Loading a panorama. I want to copy the link to it, but this "tool" (it was at the bottom of the panorama) is missing. The browser was overloaded, the cache was cleaned.Translated from Russian
MarionPhotography.ca. The ability to hide the logo and control buttons for the panorama should be available. More details here: https://truevirtualtours.com/article/hide-logo-hide-controls. Thank!Translated from Russian
Thank you MarionPhotography.ca, for your question. We will add a setting that will give you the ability to hide the control buttons and name/avatar. These features should be available by the end of this month I think. I will notify you as soon as they will be available to use. Thanks again.
Hi there, I just signed on today. I really like your service. Is there a way to edit or remove thy player controls and my name/avatar from the player? I am interested in hosting single pano images with no need for navigation. Thanks in advance.
Good afternoon, Julia. Good question, thanks.
New panoramas appear with enviable regularity. Over the past 7 days, about 200 new panoramas have been uploaded. It became clear that it was not possible to check such a large number of panoramas.
Initially, it was planned to use coins in order to facilitate the development of the project, and checking the quality of panoramas does not contribute to this. Currently, receiving coins for checking panoramas of other users is disabled. Checking panoramas also affects the panorama rating and publication in public sections. For the most part, this tool now reminds authors of the importance of improving the quality of work. In the future, the rating of works will be increasingly influenced by the automatic verification of the characteristics of panoramas and virtual tours.
Nevertheless, coins can be obtained for articles, and for viewing articles about virtual tours and spherical panoramas. Coins are credited automatically (details here: https://truevirtualtours.com/en/article/articles-earning).
There is a list of topics for articles that I would like to see on the site in the first place. In more detail I could piss in a personal message, if it is interesting.
Good day. Previously, it was possible to check the panoramas of other participants in order to earn coins for unloading their own. Now there is no such function ?? or just nobody loads new ones?Translated from Russian
Thanks, Konstantin. If you have questions, please contact.Translated from Russian
Roman, thanks for the comprehensive answer. I'll try to figure it out. Nice to meet you, my name is KonstantinTranslated from Russian
Kect2006, to share a virtual tour through an iframe, you can use the Embed / Share dialog. In the virtual tour editing mode, click the "Embed / Share" button (the button is under the description of the virtual tour in the right panel). There you will find code for embedding a virtual tour in HTML.Translated from Russian
Regarding signatures to transition points between panoramas on mobile devices. Thanks so much for the comment. We will try to implement in the near future. All functional updates on the site are published in our VKontakte group: https://vk.com/truevirtualtoursTranslated from Russian
Kect2006, Sorry, I do not know your name. Thank you very much for writing about your feelings from your first acquaintance with the service. This will help us make it more understandable and easy to use in the future. I understand your surprise when payment was made for using additional functionality. It should be obvious on the site what additional features of the site are charged and which can be used for free. This will definitely be fixed.
Unlike other services, TrueVirtualTours does not have a monthly subscription, that is, users do not need to pay for the additional features of virtual tours that are not used. But if the functionality is used, then you need to pay for it only once, which is significantly cheaper than on other services. If you think that this is not so, please write to me in a personal message. In the near future it is planned to add more features on the site that can be used for free. Thanks again.
And one more thing - where to get the link for the ifarme bet, for example, in the VKontakte application? Just the link doesn't work. And it would be convenient - I made a mini-application, inserted it into a group and let people go and watch. It looks nicer than just a link to a siteTranslated from Russian
Good day! I have you recently. I have not quite figured it out yet. Some moments were directly surprised in places (when they withdraw money about you for restricting the visibility of the panorama and a couple more points), but in general the principle is not bad and convenient. I think that I will look for less greedy services in the future, but since I have posted I will ask a question - can I somehow sign these transition buttons? So that the tunnel icon and the inscription hung somewhere below, on the side where will it lead you at all? for a computer it is clear - the mouse brought a signed. But you won’t bring anything from your mobile phone - just click and move to the next panorama.Translated from Russian
Thanks, it worked!Translated from Russian
Good afternoon, thanks for the article and comment on the advanced article editor. Please check if your article opens in the advanced editor now. At the moment, the advanced editor has problems creating new articles and pasting copied text into the editor. I will try to fix it soon.Translated from Russian
Good afternoon, Roman! I would like to add an article to the resource, but ran into the problem of an advanced editor. That is, now I have an article in the "Draft" state, I can’t format the text using the advanced editor, insert pictures, etc., the editor is minimized during any action and does not make any changes to the text. Maybe I'm doing something wrong.Translated from Russian
3D-Design, tags Allplan and Cinema4D moved to the software section. thankTranslated from Russian
Screenshot as an illustration of the fact that now the "Robots" only for photo equipment evaluate the completeness of information:
That is, as I understand it, 3D-Max programs and others like them also get here.
Please complete the Equipment section (or more specifically, grouping by the "equipment-software" tag here https://truevirtualtours.com/en/tags/equipment-software) with Allplan and Cinema4D. Otherwise, the "robots", which give an assessment according to the criteria for tagging, do not see the conformity of the applied programs to the criterion for describing the equipment used. Thank you in advance, Roman!Translated from Russian
TORI.YAKO, please check your panorama. The problem must be fixed. Thanks.
TORI.YAKO, thanks for mentioning this issue. It will be fixed until Monday.Translated from Russian
I have a problem when viewing panoramas, I have 5 of them, and when watching alternately, the sixth, alien, appears. if I send a link to a specific panorama to another person, then due to the fact that the panorama is not isolated and makes it possible to leaf through all my other publications, a transition to a third-party publication occurs as one of mine, but with an indication of another author. please save me from this misunderstanding))) https://truevirtualtours.com/en/panorama/34549/360viewTranslated from Russian
Julia, you can also write via the VKontakte or Facebook group https://vk.com/truevirtualtours https://www.facebook.com/truevirtualtoursTranslated from Russian
Well, the other day then I’ll try again to make a link to my website and take a screenshot. By the way, how to send it in PM? And here I do not see the insert photoTranslated from Russian
Julia, thanks for the questions. I agree with active panoramas - a great way to make a virtual tour more understandable. We’ll think about how to implement this for a long time. I think a simple version of the plan may be available within a month, at least try to implement it.
Your question about the problem of inserting a panorama on a site is not entirely clear. Can you share a screenshot to see the problem? I will try to fix it. thanks
The project is good! But it would be even cooler to add the ability to consolidate a plan with active points, say in the upper right corner of the tour. By type, as done in Pano2VR. It is very convenient for understanding the location in a common area. Well, the transition to panoramas on the tour is simplified. I also encountered the following: I want to upload panoramas to my site through an active link (by the way, special thanks for this function), but when you squeeze the insert to about 1 quarter of the screen, only the site’s logo is visible, and I don’t even see the panorama ... I suspect that the link functionality keeps the logo in a certain dimensional framework ... This is not very convenient. Plus scroll scrollbars appear, not a panorama thumbnail ... I hope I clearly explained it on my bird's eye)))Translated from Russian
TORI.YAKO, sorting panoramas in a virtual tour is implemented. Also added a selection of the main panorama in the virtual tour. Functionality is available in tour editing mode. Please see if everything works as expected. I would be grateful for the comments. thanksTranslated from Russian
Smart-360.ru. In principle, such an opportunity is easy to add. The originals of the downloaded panoramas are stored in the protected folders of users, so that if necessary, the user can download them when such a function is added.Translated from Russian
Good afternoon. Question: Can I download my panorama already uploaded to your site?Translated from Russian
TORI.YAKO, thanks for the suggestions. Sorting panoramas on the tour will certainly be implemented. For the tour via the link to open immediately on the whole screen, use the Embed / Share function from the tour menu. In the dialog that opens, copy the link from the "Copy Link" field. Here is an example of a link to a virtual tour that opens immediately in full screen: https://truevirtualtours.com/en/tour/14198/showTranslated from Russian
Good afternoon, thanks for the comments. Now the opportunity to set an avatar and also the background image of the profile should be available. The functionality is available in the profile editing dialog box along with the ability to change the name and description of the profile.Translated from Russian
Another convenient way to view a tour or panorama is that when you click on the link, you will immediately see the full screen view of that particular tour or panorama to which there is a link. This is very convenient and does not mislead people who have received a link to this specific content, making it possible to immediately go directly to viewing, without being distracted by additional manipulations with downloads, reading, etc. And if necessary, from the sphere, you need to be able to go to the window for viewing information about a panorama or tour, as well as select other locations, tours and publications of the author. From my own experience working with panoramas, I can say that the ability to choose to send a link either to your profile, or to directly view a particular object is the most convenient and gives maximum comfort in working with contentTranslated from Russian
I would very much like to add the function of moving panoramas within the framework of one tour among themselves, thereby regulating the sequence of locations. Also, there is really not enough opportunity to assign and / or change the initial panorama on the tour for a better presentation. For example, the first location in the apartment to appoint a tour of the hall or hallway. Now opening the link, viewing begins with the panorama that was downloaded first in order of priority. I would be very grateful for the opportunity.Translated from Russian
TORI.YAKO, thank you very much for your question. Sorry, this functionality is not yet available. We plan to add it along with other improvements until January 15. Thanks againTranslated from Russian
Good afternoon, tell me how to set a profile avatar? I can’t even find a hint of this action. Perhaps there is some kind of instruction or article about the functionality. Thank you in advance)Translated from Russian
Thank you :) I know, I didTranslated from Russian
Andrey, thanks for the feedback about the site! I will transfer your comment here to the questions and suggestions section. Be sure to add a share button. While the button is not ready, you can simply copy the link from the address bar of the browser to share. Thanks again.Translated from Russian
Add the share button on VK and Facebook to the site.
I really liked your project (I understand what a pain in the neck)
Jarek, your visitor will see the Russian version only if you send them a link to the Russian version of your tour. It usually contain /ru/ in the URL. Otherwise, they will see your original description.
This evening only Russian language version
available? My panorams descriptions was tranlated :( that's bad news for my visitors ...
Excellent, many thanks !!!
Tooltips were added for transitions between panoramas in a virtual tour.Translated from Russian
Fot. Jarek Sobański, sorry for that we don't have this functionality right now. We are going to add it very soon along with share/embed functionality for virtual tours. Thank you
Hotspots-external links would be very useful too. For commercial purposes irreplaceable.
Thank you for your comment, Jarek. I will add a hotspot hint on a virtual tour within one or two weeks.
Hello :) For me onmouseover hints missing. In virtual tour without placename navigate between panoramas sometimes will bee difficult.
I_shalamov15 - no, after publication they will not be removed, but I will add this feature in the very near future. Thanks for the question.Translated from Russian
Far38, look, please, partially fixed the problem with quotes, but still working on it.Translated from Russian
Roman, good afternoon!
Tell me how to remove the following marks from my panorama? http://prntscr.com/pciwoh
Will they be cleaned after publication? I would like to upload a panorama to my website.
I will try to fix the problem with the name when changing the image in the near future.Translated from Russian
Far28, please write, did you manage to create a tour or do you have other questions. The functionality of the tours is not fully available now. Write what you need - I’ll add. thankTranslated from Russian
Far38, thanks for the question. Try using the functionality of virtual tours. In the list of panoramas, click on the link "Add to 3D tour". Then enter the name of your tour and click on the "New 3D tour" button. After that, make sure that the panorama is on the tour. Do the same with other panoramas that you want to merge. As a result, you get a tour, such as these:
Roman, good afternoon.
Maybe you can help.
I will try to explain the problem. When I open my loaded panorama. Below the image there is a name. There are control buttons on the panorama itself. The leftmost are the numbers enclosed in brackets. Example "1 \ 2", etc. By clicking on these "quotes" you can change the panorama. The problem is that when changing the image, the name and information about the first panorama DOES NOT CHANGE. And the viewer moving to another panorama with the help of "quotes" receives false information about the place that he is considering. The place is different, but the name has not changed. I did not find the possibilities to change this.
Tell me how 1. Remove "unnecessary" panoramas. 2. And combine with the help of "quotation marks" the panorama of one location.