02/22 2024

Questions and answers about the site

Have questions or suggestions about the site? Ask them here!

Roman Grinev

Questions and answers Discussions

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  • today
    John Smith
  • 12/20 2023
    Roman Grinev

    Hello, Hubtown. Yes, your subscription should be renewed automatically. Just make sure to have enough coins in your account. Thank you.

  • 12/14 2023
    Hubtown

    Hello Roman, i would like to extend my subscription to the site but i can't do it because the subscription button is not usable.
    Is there automatic renewal?

  • 10/22 2023
    Roman Grinev

    Thank you for your comment, Mstlouis. I will reply to you through personal messages.

  • 10/22 2023
    Mstlouis

    Hello Roman , is there any updates on what the point can be contributed to or used for. And will you be having any holiday specials ?

  • 09/05 2023
    TOR_GROUP

    Roman, good afternoon. Can't refill my account. Can we do it like last time? senfing money to your card?

  • 05/27 2023
    Roman Grinev

    BBC, thanks for your message. Probably, the panoramas were removed automatically due to the fact that the free placement period has expired, information about the placement period is available here: https://truevirtualtours.com/ru/site/plans. Before the posting period expires, a notification is automatically sent with a list of panoramas that it affects, so that it is possible to extend or connect unlimited panorama posting.

    Translated from Russian
  • 05/26 2023
    Bbc

    Good afternoon Tell me why all panoramas have been deleted from my account? even the draft is empty..

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  • 05/25 2023
    Roman Grinev

    RUSLEGIONER.LIVE, unfortunately, it is not possible to receive payments from Russia due to the prohibition of payments between countries and the legislation in these countries, which in every possible way prevents such payments from being made. The only way to replenish the balance is given on the site. For example, the list of those who can create a Yumani wallet is limited to certain countries.

    Loslo_360.
    1. Your question is not entirely clear. You mean to open the panorama in full screen. Use the links from the Embed/Share menu on the panorama or virtual tour page.
    2. There is no such possibility, although it is possible to add a similar option for those who are on a paid subscription.
    3. In virtual tour editing mode, click the Embed / Share button and then use the link from the opened dialog.

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  • 05/24 2023
    Loslo_360

    Hello. 3 questions.
    1. How to remove an article from the viewing page?
    2. How can I block the use of my panoramas in other users' tours? (Try to use someone else's - it turned out).
    3. How to create a link to a finished tour for viewing?
    Thank you in advance!

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  • 05/24 2023
    RUSLEGIONER.LIVE

    Roman, I join the author of the post about payment. I also want to give money to the service, but, as you know, the site does not accept cards from Russian banks. It is clear that this is not your problem, but ours, therefore I propose a solution - open an electronic wallet in any resource (Yu-money, qiwi, etc.). We will transfer money there, by the way, the binding is extremely simple, it works like that for myself. It’s just a pity, such a service seems to be cool, but because of these minor problems, our tours are closed ...

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  • 05/24 2023
    Roman Grinev

    Alexander, look, in the Help section there is information on how to create a tour. Also in this article: https://truevirtualtours.com/en/article/how-to-create-3d-virtual-tour

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  • Good afternoon. I uploaded panoramas, and then I don’t understand what to do to create a tour.

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  • 05/11 2023
    Roman Grinev

    Julia.designer, thanks for the message. I will check what could be the matter and answer via personal messages.

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  • 05/10 2023
    DESIGN MARKET

    Hello! Part of the 3D tours does not open in my profile, what could be the reason and how to fix it? Thank you!

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  • 05/08 2023
    Roman Grinev

    Denis, yes, there is an opportunity to embed your virtual tour on a third-party site. Use the Embed/Share option on the virtual tour editing panel.

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  • 05/05 2023
    Denis

    Good afternoon Is it possible to embed the Virtual Tour on a third party website? For example, the Youtube player is embedded by the link to the video.

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  • 04/29 2023
    Roman Grinev

    Hello Vilema.ru. Unfortunately, there is no other payment method. I apologize.

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  • 04/28 2023
    Vilema.ru

    Hello! We cannot pay the invoice through the payment form on the site. Is it possible for you to send us an invoice for payment using bank details? Or can you offer other payment options?

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  • 04/22 2023
    Roman Grinev

    Andrew, great. Thanks for the info. Functionality is available and most likely an interface for it will be added.

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  • 04/21 2023
    Andrey Mashkin

    Roman, there is news about uploading panoramas to google Maps in the Russian Federation - the other day everything started working again, I already loaded one project and my colleagues are loading it as before, so the question has become relevant.

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  • 04/20 2023
    Roman Grinev

    Andrew, I'm planning to. There are no set deadlines, sorry.
    Andrey, also, if the ability to upload panoramas in Russia to Google Maps is blocked by Google, then even if this option is added to TrueVirtualTours, it will not work for panoramas taken in Russia.

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  • 04/17 2023
    Andrey Mashkin

    Good afternoon. Maybe I'm confusing something, but it seems to me that you once planned to make a site-based service for uploading tours to Google by analogy with Panoskin, for example. Or am I confused? Didn't plan? Do not plan?

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  • 03/30 2023
    Igor Teterin

    Good afternoon I posted a panorama, I wanted to set it up, and they offer me to subscribe to the "Start" package. I had the complete package. The subscription fee was always charged from me automatically, there is money in the account. Please let me know what's wrong.

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  • 03/30 2023
    Залина

    Roman good afternoon! is it possible to conclude a cooperation agreement with you. I represent the municipality and we need a subscription to post 3D tours on the site, we need to pay for this subscription as an organization using the EDI system

    Translated from Russian
  • 03/13 2023
    Art_visual

    Roman, good afternoon! I hope you will help because the virtual tour on the phone through the site does not work, the site does not work. when we turn on VR mode, the picture is not displayed. Browser SAFARI.

  • 03/12 2023
    Roman Grinev

    Igor Teterin, this is a great idea, thank you very much. We will try to add as much as possible. Kmrliceynit, please write to the administrator https://truevirtualtours.com/ru/info via personal messages to find out more details about your issue. Thank you

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  • 03/07 2023
    Kmrliceynit

    how to delete broken tour?

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  • 03/05 2023
    Igor Teterin

    Roman, good afternoon! There is a small problem. As you know, almost 80 percent of Internet users now view digital content on phones and other gadgets, and not on a computer monitor. When embedding a separate panorama on a web page, there are no problems, you can easily move around its space. But when a virtual tour is loaded, it is very difficult to organize navigation on it. The panorama panel takes up too much space on the screen, and only 2-3 previews fit there with a frame format of 9:16. Is it possible to add to the functionality of the site the ability to set the arrows to the right and left, which will be located at the edges of the screen, so that the user can quickly switch from one panorama to another within one window?

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  • 02/21 2023
    Art_visual

    Roman Grinev.Exactly does not work on 13pro max and 8 iPhones. Safari browser

  • 02/21 2023
    Igor Teterin

    Noticed. For some reason, the site stops responding on Sundays. Of course, all panoramas and tours embedded on other resources also become unavailable. By the way, what server do you have - dedicated or virtual? Where is it - in Germany or in Finland?

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  • 02/21 2023
    Roman Grinev

    Maksimov Oleg. A few days ago there was a failure on the equipment where we host the website of the Hetzner company in Frankfurt, Germany. The company's support team reported that it was a hardware failure and offered several solutions to the problem. We are working to improve the service and to minimize such situations.

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  • 02/21 2023
    Roman Grinev

    Maksimov Oleg. A free virtual tour is available for 3 months with the ability to extend the placement of each individual panorama for free. If you have a subscription, then the tour and the panoramas included in it are available during the entire subscription period.

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  • 02/20 2023
    Maksimov Oleg

    Good afternoon Tell me how often do situations arise when the site stops working? It is clear that there are force majeure, it is good to work with a reliable service.

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  • 02/17 2023
    Maksimov Oleg

    Hello! Can you please tell me the expiration date of the link to the tour and the HTML code?

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  • 02/11 2023
    Administrator

    Kmrgymnasium10, checked the information. The virtual tours you are talking about have been removed because The period of free placement of panoramas has expired. Before deleting any panoramas from the site, an automatic reminder is sent with the subject: "⏰ The period of free posting for some of your panoramas has ended." Thus, each user has the opportunity to subscribe to one of the paid subscriptions for unlimited placement of works, or to extend the placement of each individual panorama for free.

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  • 02/07 2023
    Administrator

    Kmrgymnasium10. Thanks for your question. We will try to find out and answer as soon as possible

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  • 02/07 2023
    Kmrgymnasium10

    here's one like this. What to do? https://truevirtualtours.com/ru/tour/kz-licej-no38-im-i-o-sekretnuka-kmr

    Translated from Russian
  • 02/07 2023
    Kmrgymnasium10

    this tour does not work https://truevirtualtours.com/ru/tour/komunal-nij-zaklad-seredna-zagal-noosvitna-skola-no-10

    Translated from Russian
  • 02/07 2023
    Kmrgymnasium10

    Good evening or not. Tour disappeared https://truevirtualtours.com/en/tour/dnz-no9-zarptica-kam-ans-ke

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  • 02/02 2023
    Administrator

    View count bug needs to be fixed

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  • 01/30 2023
    Administrator

    Igor, thanks for reporting the problem. Let's check

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  • 01/30 2023
    Igor Teterin

    In my opinion, the site has ceased to correctly count the number of views of panoramas that are hosted on third-party resources. A few days ago he did it properly. But yesterday I posted one of my panoramas on Facebook - in my personal profile and in a popular group. The publication aroused increased interest - more than a hundred likes, dozens of reposts, comments, etc. And the site recorded only 6 views. Well, it can't be. Look, please, maybe the site counters are buggy. Accurate statistics are very important, especially when it comes to virtual tours for clients. About panorama:
    https://truevirtualtours.com/ru/panorama/110325/360view

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  • 01/28 2023
    Roman Grinev

    DISORT.RU, links can be added using the functionality of information points.

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  • 01/26 2023
    WWW.DISORT.RU

    Good afternoon, tell me, is it possible to make links to an external site from a 3d tour / Panorama? On any of the rates?

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  • 01/22 2023
    Steamuuup

    Roman Grinev, 6 days ago we still wrote to the administrator, while we are waiting for an answer.

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  • 01/22 2023
    Roman Grinev

    RUSLEGIONER.LIVE, thank you very much for the offer. I'll send you a private message a little later

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  • 01/22 2023
    Roman Grinev

    Art_Visual. Can you write what phone model, browser? Doesn't work on all devices or just a certain one?

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  • 01/18 2023
    Art_visual

    Good afternoon, vr mode tour is not working on the phone for some reason? Can you help with this?

  • 01/18 2023
    RUSLEGIONER.LIVE

    Hello. Have questions:
    1. Are there any restrictions on the amount of material in one tour?
    2. Are you interested in advertising this resource (site truevirtualtours.com) in Internet radio? The radio broadcasts to 205 countries. The number of unique listeners per month is 500,000. Advertising is free (I'm just the owner). And such a cool site is not a sin to advertise! I offer advertising on an ongoing basis and for free. From you only a recorded audio clip (in any language), up to 20 seconds long.
    3. I propose to organize interaction with regular (active) users of the site in the Zello Work walkie-talkie (professional version) - I provide my network. Terms will be discussed separately, if interested. And it should be interesting, because this is a round-the-clock direct dialogue with people from different countries. Oh, of course, for users who will be determined by the site administration - free of charge (for example, for gold, silver partners). For the rest - a symbolic amount (everything is discussed).

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  • 01/18 2023
    Igor Teterin

    Thank you! Somehow I overlooked that when taking a photo from the screen, you can use it as a preview. This is quite enough to make the preview more attractive. Apparently the reason for my inattention was that most users of the site do not use this function.

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  • 01/17 2023
    Roman Grinev

    Igor Teterin, You can’t replace your picture, but you can replace it with a picture from the panorama using the appropriate function. PGS Realty about the problem, you can write to the administrator https://truevirtualtours.com/en/info. A link to a screen recording video would be helpful in fixing the issue. Thank you

    Translated from Russian
  • 01/14 2023
    Steamuuup

    Good afternoon, the tour does not work in the mobile version of the site or gives an error when opening. Where to go with this question and where to send a screen recording with a problem?

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  • 12/30 2022
    Igor Teterin

    Roman, I have a technical question. Is it possible to replace the panorama preview generated by the site with your own picture? I did not find this feature in the functionality. By the way, I figured out how to upload a panorama to Facebook. True, they publish panoramas in 1x1 format. But it's still nice that this opportunity exists. Here's what the panorama looks like in the feed:

    https://www.facebook.com/igor.teterin.3/posts/pfbid0D1wkwLHA29La5xBHQuaGFL94LnLLDyyz6McJsfoX911Lo646gRR6dS5Hg3MC21gQl

    Translated from Russian
  • 12/29 2022
    Roman Grinev

    As far as I know, social networks do not allow embedding interactive content from other sites, such as panoramas, etc. VKontakte, for example, had the ability to embed panoramas into an application that could be added to the page. The process of creating such an application was not very convenient and, as practice has shown, was not in demand.

    Facebook, for example, has the option to upload a panorama file, and if the meta tags are spelled out correctly, the social network will recognize the file as a panorama and allow viewing.

    Translated from Russian
  • 12/28 2022
    Igor Teterin

    Roman, thanks! I'm starting to learn your service. I figured out how to embed a panorama in the content of the site. Everything is very simple. And how can you insert a panorama into a social network so that it can be viewed and scrolled immediately in the feed, without going to your site? And is it possible at all?

    Translated from Russian
  • 12/27 2022
    Igor Teterin

    Roman, I withdraw my question. I converted the file from the camera to Insta Studio and everything worked out - I uploaded it. I will be subscribing.

    Translated from Russian
  • 12/27 2022
    Igor Teterin

    Hello Roman. Thanks for the answer. Please give an explanation of the working moments. I tried in a free test mode to upload a panorama shot on Insta360 x2. Available in two versions: IMG (.insp extension) and video (.insv extension). Both times the response was "Invalid file format". Tell me, can files from Insta360 be used in paid modes? If yes, then the second question is, after processing, can I upload the tour directly to my site or to a social network without going to your server?

    Translated from Russian
  • 12/27 2022
    Roman Grinev

    Hello Egor, thanks for stopping by))
    Subscription and a list of options for each package, as well as payment are available on this page: https://truevirtualtours.com/en/site/plans

    Translated from Russian
  • 12/26 2022
    Igor Teterin

    Hello! Looked at your site in test mode. I did not find much, but that's understandable. Please tell me if I can subscribe for a month and test all the features of your service. What package do you recommend for this? Do you have monthly billing? Can you pay for the service with a bank card of a European bank?

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  • 11/20 2022
    Roman Grinev

    Good afternoon Ivan! Thanks for your question.

    You can replenish the balance only using the "Buy coins" function on the "Balance / Subscription" page. Or one of the methods described on this page https://truevirtualtours.com/en/article/earn-coins.

    Methods other than those described above are not available. Thanks

    Translated from Russian
  • 11/20 2022
    Ivan

    Hello! The card was declined, how can I top up my account again?

    Translated from Russian
  • 11/20 2022
    Roman Grinev

    Rjav, yes you can download the panorama source. In edit mode, use the function "Panorama File" -> "Download Link".

    Translated from Russian
  • 11/20 2022
    Rjav

    Roman, hello!
    Is it possible to download your own panorama source from the site?

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  • 10/07 2022
    Roman Grinev

    Good afternoon Tryshko2010. There is no possibility to conclude an agreement with a legal entity.

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  • 10/06 2022
    Tryshko2010

    Good afternoon! Can you please tell me if there is any contract for legal entities?

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  • 09/12 2022
    Administrator

    Yuri, TOR_GROUP. Replied to you via private messages.

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  • 09/08 2022
    TOR_GROUP

    Good afternoon, the viewing angles on the 3D tour are not saved.

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  • Roman, good afternoon! I can not find the conditions for participation in the competition. Tell. Thanks

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  • 07/19 2022
    Administrator

    Ko_nd, try this method: https://truevirtualtours.com/en/article/users-who-sell-coins-list

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  • 07/19 2022
    KeniGo

    Card declined. Try using a different card.
    How to pay?

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  • 07/13 2022
    CHOICE ESTATE

    Roman, good evening. On the map "OpenSteelMap", which is present on the site, there is such an unpleasant feature. When zooming in, the text does not increase, but remains just as small. And it is VERY problematic to find anything on this map. I thought the original was the same. But going to OpenSteelMap found nothing of this. As you zoom in, the labels will also increase. Please fix, otherwise you can "break" your eyes ...

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  • 06/28 2022
    Administrator

    Lenochchek, you can embed a panorama or virtual tour using the embed feature. This 3-minute video shows how, for example, to embed a panorama and a virtual tour on your website powered by WordPress https://truevirtualtours.com/en/article/how-to-embed-a-panorama-virtual- tour-on-your-website.

    Translated from Russian
  • 06/28 2022
    Lenochchek

    Hello. Tell me, can I place a virtual tour on my site right away without going to your site?

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  • 06/27 2022
    Administrator

    Biblioblag, you can see virtual tours where information points are used. Here is an example: https://truevirtualtours.com/ru/tour/celabinskie-poselki

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  • 06/27 2022
    Administrator

    Mariam.tam, after the guaranteed placement period has expired, you will be able to extend the placement for another 3 months using the link "Request extension of the placement of the panorama" in the "Panorama statistics" block. If your panorama meets the deletion criteria, it may be deleted automatically. A panorama can be deleted if it has not had any views in the last 3 months, or if it is a "commercial" panorama and has many views but is hosted on a free plan. Panoramas of high quality panoramas of unique places can be added by the editor to the "Best". Such panoramas will be placed on the site free of charge without restrictions.

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  • 06/25 2022
    mariam.tam

    Hello, in the information about the free plan it is indicated that the panoramas will be guaranteed to be placed on the site for 3 months, after the expiration of this time, access to the panoramas will be closed for both the author and the viewers?

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  • 06/15 2022
    Biblioblag

    Hello, can you find out how information points look like, is it possible to see its name when hovering over an object?

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  • 06/09 2022
    Administrator

    CHOICE Estate, can you check if the iPad icon issue is fixed? Thanks

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  • 06/09 2022
    CHOICE ESTATE

    Roman, good afternoon. In addition... iPad 6th generation. The panorama also opens if you press the icon for a long time. And the second. How to pay you. Says bank card not accepted...

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  • 05/23 2022
    Administrator

    CHOICE Estate, I'll look at the problem with the transition points to the panorama in the iPhone. thank you for informing

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  • 05/22 2022
    CHOICE ESTATE

    Roman, good afternoon. A question. I have a map on which there are icons that open spherical panoramas. If this card is used from a computer. Then by clicking the mouse on the panorama icon opens immediately. If I open the "map" on the phone. (iPhone 11, iPhone 13) then when you briefly press the icon with your finger, the panorama does not open. You have to press your finger and hold the mail for a second, then it opens and then not the first time ...

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  • Please enable IPv6 on the site!

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  • 04/14 2022
    Administrator

    Anton, the ability to replenish the balance using the Yandex Money service has been added. Send me a private message if you have any questions. Thanks
    https://truevirtualtours.com/ru/article/earn-coins

    Translated from Russian
  • 04/14 2022
    Administrator

    The ability to save panoramas in "Accessible by link" is not provided by the free plan. Subscribe to one of the paid plans to use this option.

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  • 04/14 2022
    Savilovallex

    Good afternoon!
    Tell me, does the free plan provide for making panoramas available via links without publishing on the site?
    If yes, how to move from drafts to "Accessible by link"?
    It didn't work out of the blue

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  • 04/11 2022
    Roman Grinev

    Anton, if the payment does not go through, you can use other methods of replenishing the balance described here:
    https://truevirtualtours.com/article/earn-coins
    Thanks

    Translated from Russian
  • 04/10 2022
    Anton Stasenko

    Hello Roman!
    Tell me, how can I replenish the balance of coins? The payment system that now processes payments does not accept cards (I believe this is due to sanctions on banks in the Russian Federation).
    Thanks for the answer!

    Translated from Russian
  • 04/10 2022
    Roman Grinev

    Yuri, thank you very much for your comment. I'll try to update soon.

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  • Hello!
    In the description in the column "Date of shooting" is not the actual date of shooting, but the date of creation (publication) on the site, which is somewhat confusing. For example, the panorama is summer, and the shooting date is winter. In my opinion, this incorrectness can be corrected in two ways. The first (more difficult) - when registering, enter an additional column to fill in the "Date of shooting". The second is to simply change the title, such as Publication Date, Issue Date, etc.

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  • 03/27 2022
    Administrator

    Yusupov-eh, thank you for your message. The problem should be fixed.

    Translated from Russian
  • Hello!
    Registered for the service. In the settings, it does not give the opportunity to choose a specialization (you can put photos-firtual 3D tours).
    Without this, it is impossible to continue working with panorama

    Step 4 - specialization
    Choose a few areas in which you are an expert. This will help your potential customers find you more easily.

    Translated from Russian
  • 03/09 2022
    Roman Grinev

    V.perebasova, your page has been fixed. Thanks for reporting the problem

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  • 03/09 2022
    V.perebasova

    Hello!
    Registered for the service. When you go to the profile, the site says that the page was not found. At the same time, I can add panoramas and 3D tours

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  • 02/27 2022
    Roman Grinev

    Vilema.ru, thanks for the question. The ability to change the profile link has been added. You can now change your profile link in your profile settings. For this feature to be available to you, you may need to clear your browser cache. If you have any further questions, please send me a private message. Thanks again!

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  • 02/25 2022
    Vilema.ru

    Hello, how can I change my profile link?

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  • 02/14 2022
    Roman Grinev

    Hello Gabriella Cagnoni, thank you very much for informing about this problem. I've fixed your tour and I will fix the website so that problem never happened again. Thank you again for your comment.

  • 02/13 2022
    GabriellaCagnoni

    Good evening, my virtual tour is still present on my profile, I wanted to make a change but the screen remains black and trying to watch it on another device the same happens, that is you cannot see it.

  • 02/06 2022
    Roman Grinev

    Hello Ok-fotograf.ru. The subscription fee is charged for one month. If you need to switch to Start or a free subscription, just click the go button. Your subscription will be changed to Start when your current subscription expires.

    Thanks for reporting the "Internal Server Error" issue. I will send you a private message for more details.

    Translated from Russian
  • 02/05 2022
    Ok-fotograf.ru

    Roman, uploaded a panorama, I can not translate it into "published". Writes - an internal server error occurred. And so you "chase" it between a draft and published. And at some point she changes status.

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  • 02/05 2022
    Ok-fotograf.ru

    Roman, good evening. Tell. I subscribed to Start. And then accidentally clicked on "professional". But I don't need him. Tell me, how can I return to the Start tariff?

    Translated from Russian
  • 02/02 2022
    Roman Grinev

    Good day! Thanks for your question. Yes, information about the changes was published in the section About the project - Site updates and also on our pages in social networks. See the Rate Changes article for more information about the changes (https://truevirtualtours.com/en/article/changes-to-truevirtualtours-rates).

    All panoramas posted on the site in paid accounts until January 31, 2022 will also be posted at no additional charge. A subscription is not required to post such panoramas. Any payment for viewing panoramas and virtual tours has been canceled, and payment for using each individual function has also been canceled. However, a subscription is required to use the site's additional functionality.

    These changes will allow us to use faster AWS S3 cloud storage for your panoramas, as well as continue to work on improving the service. Please write if you have any more questions. I will answer with pleasure!

    Translated from Russian
  • 02/02 2022
    CHOICE ESTATE

    Roman, good afternoon. Am I probably missing something? I posted links to my panoramas on the Map. Now I can't do it. You need to subscribe to the Start package. I can't find anything about it on the site. Despite the fact that most of my panoramas have the status of commercial. Those. I cry for them...

    Translated from Russian
  • 11/30 2021
    Roman Grinev

    Dem0, thanks for the comment. Ask your question here: https://truevirtualtours.com/article/360-panoramas-faq or perhaps write to one of the photographers on the site. Also, see if your question is answered in the "Help Center" section: https://truevirtualtours.com/article/help-center.

    Translated from Russian
  • 11/30 2021
    Dem0

    Can you ask a question not about the site's work, but just how to a more experienced 360-photographer?
    So to speak, ask for advice.

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  • 10/27 2021
    Roman Grinev

    The issue with opening tours on iOS mobile devices in the Safari browser should be fixed. Chazi, thanks again. If something doesn't work correctly, please report it.

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  • 10/27 2021
    Roman Grinev

    Chazi, thanks for reporting the issue. We will try to fix it as soon as possible.

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  • 10/27 2021
    Chazi

    Good afternoon. Customers with iPhones began to complain en masse that they stopped opening virtual tours (endless panorama upload window). Everything worked before. The problem is only seen on iOS. Tell me how you can fix this, please.

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  • 10/18 2021
    CHOICE ESTATE

    Thank you, Roman. It was me who opened them. But from an outside gadget, no. I just haven't checked. Thanks again..

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  • 10/18 2021
    Roman Grinev

    CHOICE Estate, panoramas in the "Draft" status should be available only to the owner of the panorama when he is authorized on the site. Send me a link to this panorama via personal messages, if it is still available to others, I will check

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  • 10/18 2021
    CHOICE ESTATE

    Roman, good afternoon. Tell me if there is a possibility .. If the panorama is available via a link, without removing the panorama from the site, cancel this access? Those. so that people who have this link cannot see the panorama .. I tried to change the "access by link" to "draft", but you can still see the panorama by the link ..

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  • 10/14 2021
    Roman Grinev

    Good afternoon, PREOBRAZOVATEL. I answered you via personal chat.

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  • 10/14 2021
    PREOBRAZOVATEL

    Hello, please tell me how to change the mail, otherwise I lost access to the old one.

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  • 09/29 2021
    Roman Grinev

    Hello Denis. Replied to you via personal messages. thanks

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  • 09/29 2021
    Denis

    Why can't I upload a panorama?

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  • 09/27 2021
    Roman Grinev

    Good afternoon, TOR_GROUP. I saw the problem. Thank you for report. I will write to you separately as soon as it will be fixed.

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  • 09/26 2021
    TOR_GROUP

    On a virtual tour, when opening from a phone, information points do not open. They open normally from a computer, but they tried different phones and nothing pops up anywhere. Maybe I missed something?

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  • Good day! How long are commercial and free tours stored on the server?

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  • Roman, thank you for your prompt response to my proposal.

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  • 08/16 2021
    Roman Grinev

    Iuspas, thank you very much for your feedback on the site and great work! The Landscape Photography specialization is still available.

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  • Thank you very much for your site. For the first time I began to master panoramas from March-April of this year, and just perked up when it became possible to post my works, and not view them only in viewers. Since I am mainly engaged in landscape photography, I would like to see it in the list of specializations, otherwise I have to "bend my heart" and choose reportage photography, in which landscapes are casually marked.

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  • 06/10 2021
    Roman Grinev

    9202022646, you can save your panoramas to your computer. To do this, go to the panorama editing mode, in the panel on the right, click the "panorama file" button, and then "download link". Coins are debited from your account for using the function.

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  • 06/09 2021
    9202022646

    Hello! Can you please tell me if I can save the panoramas created here on my computer?

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  • 05/18 2021
    CHOICE ESTATE

    Roman, thank you very much. And then it flew out of my head ...

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  • 05/18 2021
    Roman Grinev

    Good day. Yes, a second card can be added using the "add card" button. This button can be found in the virtual tour editing mode (when the panel on the right is open).

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  • 05/17 2021
    CHOICE ESTATE

    Roman, good afternoon. You have made it possible to place the captured panoramas on the map and I am actively using this opportunity. But now the need arose to make a "second map" with panoramas. And I completely forgot how to do it. (Please remind me. Or tell me where to look. I beg your pardon, but this happens too ..)

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  • 04/01 2021
    Roman Grinev

    Declan, thank you for contacting us. The problem was solved. If you have any more questions, please write.

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  • 03/11 2021
    Declan

    I just wish to share unlisted panoramas for the moment, can I do this? regards Declan Burke

  • 03/09 2021
    Administrator

    CHOICE Estate, the problem needs to be fixed, please check. And thank you very much for such a detailed description and help in fixing it!

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  • 02/24 2021
    CHOICE ESTATE

    Roman, good afternoon. The problem arose "not yesterday." But only now I decided
    describe it to you. Thanks to the fact that you made it possible to place the captured panoramas on the map, I actively use this opportunity. You have provided a number of icons that can be used to mark the panorama map. I took the opportunity to make my own badge. Its dimensions are 313x313. 300 dpi, PNG. I sent it to your site and it appeared in a new section among the icons you provided. All your panoramas are located on the map. I mark with this icon. I have Mac OS Catalina, Safari 14.0.3 ..
    And now the problem.
    I set the icon to mark the new panorama on the map. I start editing it and all the icons of the previously marked panoramas disappear (visually). No, icons and panoramas don't disappear anywhere. I just stop visually seeing the icons marking the panoramas on the map. Erasing the cache, restarting the computer does not help. If I open the map on my phone
    iPhone 11 iOS 14 or iPad 4 2019 iOS 14 tablet everything is in order there. At the company (where I work), we have embedded a link to this map on our website. And through our site, the map opens normally and the icons are all visible. It seems to me that the problem appeared after the next Safari update. I don't remember any more. One more little detail. Only MY badges disappear. If I use the icons provided by you, they do not disappear.

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  • 01/21 2021
    Administrator

    Good afternoon, Artem. I answered you in a personal message.

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  • Hello, please tell me how to change the mail, otherwise I lost access to the old one.

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  • Thank you, Roman!

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  • 01/18 2021
    Roman Grinev

    Katya, you can embed a virtual tour on your website. To do this, go to the virtual tour editing mode, and then click the "Embed / Share" button in the panel that opens on the right. In the dialog that opens, you will see the HTML code that can be used on your website to embed a virtual tour.

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  • 01/18 2021
    Roman Grinev

    Danil.kremen. Thanks for the question. The point is that this functionality is not available now. I'll fix this within a week.

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  • Can you please tell me, can I somehow embed the 3d tour I created here on my website?

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  • 01/17 2021
    Danil.kremen

    Good afternoon, can you please tell me why the Website, Twiter, Facebook windows are not active in my profile settings, I can’t fill them in, maybe what needs to be done for this?

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  • 12/08 2020
    Jouhar

    Thank you so much for your updates Roman !!

  • 12/08 2020
    Roman Grinev

    Hi Muhammed, thank you for your question. I can add a settings feature that allows changing auto-rotation speed to the virtual tour and panorama editor within about 10 days. Once this functionality will be ready I will let you know in personal messages. Thank you

  • 12/07 2020
    Jouhar

    Hi, I have just joined True virtual tours today, and I like this platform to showcase my panoramic tours. I have a question that Can I adjust the auto-rotation speed?
    Thanks in advance

  • 08/14 2020
    Roman Grinev

    Update. Now you can fund your coin account by posting good works on the site. Take part in the competition and get guaranteed coins to your account. Details here https://truevirtualtours.com/en/article/contest.

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  • 08/07 2020
    Roman Grinev

    Good afternoon, CHOICE Estate. I saw the problem. Will be fixed within 30 minutes. Thank.

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  • 08/07 2020
    CHOICE ESTATE

    Roman, good afternoon. I can't figure out what happened. Loading a panorama. I want to copy the link to it, but this "tool" (it was at the bottom of the panorama) is missing. The browser was overloaded, the cache was cleaned.

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  • 08/07 2020
    Roman Grinev

    MarionPhotography.ca. The ability to hide the logo and control buttons for the panorama should be available. More details here: https://truevirtualtours.com/article/hide-logo-hide-controls. Thank!

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  • 07/16 2020
    Roman Grinev

    Thank you MarionPhotography.ca, for your question. We will add a setting that will give you the ability to hide the control buttons and name/avatar. These features should be available by the end of this month I think. I will notify you as soon as they will be available to use. Thanks again.

  • Hi there, I just signed on today. I really like your service. Is there a way to edit or remove thy player controls and my name/avatar from the player? I am interested in hosting single pano images with no need for navigation. Thanks in advance.

  • 07/13 2020
    Roman Grinev

    Good afternoon, Julia. Good question, thanks.

    New panoramas appear with enviable regularity. Over the past 7 days, about 200 new panoramas have been uploaded. It became clear that it was not possible to check such a large number of panoramas.

    Initially, it was planned to use coins in order to facilitate the development of the project, and checking the quality of panoramas does not contribute to this. Currently, receiving coins for checking panoramas of other users is disabled. Checking panoramas also affects the panorama rating and publication in public sections. For the most part, this tool now reminds authors of the importance of improving the quality of work. In the future, the rating of works will be increasingly influenced by the automatic verification of the characteristics of panoramas and virtual tours.

    Nevertheless, coins can be obtained for articles, and for viewing articles about virtual tours and spherical panoramas. Coins are credited automatically (details here: https://truevirtualtours.com/en/article/articles-earning).

    There is a list of topics for articles that I would like to see on the site in the first place. In more detail I could piss in a personal message, if it is interesting.

    Thanks again

    Translated from Russian
  • 07/12 2020
    Belovusova

    Good day. Previously, it was possible to check the panoramas of other participants in order to earn coins for unloading their own. Now there is no such function ?? or just nobody loads new ones?

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  • 07/01 2020
    Roman Grinev

    Thanks, Konstantin. If you have questions, please contact.

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  • 06/30 2020
    Kect2006

    Roman, thanks for the comprehensive answer. I'll try to figure it out. Nice to meet you, my name is Konstantin

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  • 06/30 2020
    Roman Grinev

    Kect2006, to share a virtual tour through an iframe, you can use the Embed / Share dialog. In the virtual tour editing mode, click the "Embed / Share" button (the button is under the description of the virtual tour in the right panel). There you will find code for embedding a virtual tour in HTML.

    Translated from Russian
  • 06/30 2020
    Roman Grinev

    Regarding signatures to transition points between panoramas on mobile devices. Thanks so much for the comment. We will try to implement in the near future. All functional updates on the site are published in our VKontakte group: https://vk.com/truevirtualtours

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  • 06/30 2020
    Roman Grinev

    Kect2006, Sorry, I do not know your name. Thank you very much for writing about your feelings from your first acquaintance with the service. This will help us make it more understandable and easy to use in the future. I understand your surprise when payment was made for using additional functionality. It should be obvious on the site what additional features of the site are charged and which can be used for free. This will definitely be fixed.

    Unlike other services, TrueVirtualTours does not have a monthly subscription, that is, users do not need to pay for the additional features of virtual tours that are not used. But if the functionality is used, then you need to pay for it only once, which is significantly cheaper than on other services. If you think that this is not so, please write to me in a personal message. In the near future it is planned to add more features on the site that can be used for free. Thanks again.

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  • 06/30 2020
    Kect2006

    And one more thing - where to get the link for the ifarme bet, for example, in the VKontakte application? Just the link doesn't work. And it would be convenient - I made a mini-application, inserted it into a group and let people go and watch. It looks nicer than just a link to a site

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  • 06/30 2020
    Kect2006

    Good day! I have you recently. I have not quite figured it out yet. Some moments were directly surprised in places (when they withdraw money about you for restricting the visibility of the panorama and a couple more points), but in general the principle is not bad and convenient. I think that I will look for less greedy services in the future, but since I have posted I will ask a question - can I somehow sign these transition buttons? So that the tunnel icon and the inscription hung somewhere below, on the side where will it lead you at all? for a computer it is clear - the mouse brought a signed. But you won’t bring anything from your mobile phone - just click and move to the next panorama.

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  • 06/01 2020
    Andrey Mashkin

    Thanks, it worked!

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  • 06/01 2020
    Roman Grinev

    Good afternoon, thanks for the article and comment on the advanced article editor. Please check if your article opens in the advanced editor now. At the moment, the advanced editor has problems creating new articles and pasting copied text into the editor. I will try to fix it soon.

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  • 05/31 2020
    Andrey Mashkin

    Good afternoon, Roman! I would like to add an article to the resource, but ran into the problem of an advanced editor. That is, now I have an article in the "Draft" state, I can’t format the text using the advanced editor, insert pictures, etc., the editor is minimized during any action and does not make any changes to the text. Maybe I'm doing something wrong.

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  • 05/24 2020
    Roman Grinev

    3D-Design, tags Allplan and Cinema4D moved to the software section. thank

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  • 05/24 2020
    Anton Konstantinov

    Screenshot as an illustration of the fact that now the "Robots" only for photo equipment evaluate the completeness of information:
    https://abload.de/img/2tagequipmentghk6x.png
    That is, as I understand it, 3D-Max programs and others like them also get here.

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  • 05/23 2020
    Anton Konstantinov

    Please complete the Equipment section (or more specifically, grouping by the "equipment-software" tag here https://truevirtualtours.com/en/tags/equipment-software) with Allplan and Cinema4D. Otherwise, the "robots", which give an assessment according to the criteria for tagging, do not see the conformity of the applied programs to the criterion for describing the equipment used. Thank you in advance, Roman!

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  • 03/22 2020
    Roman Grinev

    TORI.YAKO, please check your panorama. The problem must be fixed. Thanks.
    https://truevirtualtours.com/en/panorama/34549/360view

    Translated from Russian
  • 03/21 2020
    Roman Grinev

    TORI.YAKO, thanks for mentioning this issue. It will be fixed until Monday.

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  • I have a problem when viewing panoramas, I have 5 of them, and when watching alternately, the sixth, alien, appears. if I send a link to a specific panorama to another person, then due to the fact that the panorama is not isolated and makes it possible to leaf through all my other publications, a transition to a third-party publication occurs as one of mine, but with an indication of another author. please save me from this misunderstanding))) https://truevirtualtours.com/en/panorama/34549/360view

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  • 01/21 2020
    Roman Grinev

    Julia, you can also write via the VKontakte or Facebook group https://vk.com/truevirtualtours https://www.facebook.com/truevirtualtours

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  • 01/21 2020
    Belovusova

    Well, the other day then I’ll try again to make a link to my website and take a screenshot. By the way, how to send it in PM? And here I do not see the insert photo

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  • 01/21 2020
    Roman Grinev

    Julia, thanks for the questions. I agree with active panoramas - a great way to make a virtual tour more understandable. We’ll think about how to implement this for a long time. I think a simple version of the plan may be available within a month, at least try to implement it.

    Your question about the problem of inserting a panorama on a site is not entirely clear. Can you share a screenshot to see the problem? I will try to fix it. thanks

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  • 01/21 2020
    Belovusova

    The project is good! But it would be even cooler to add the ability to consolidate a plan with active points, say in the upper right corner of the tour. By type, as done in Pano2VR. It is very convenient for understanding the location in a common area. Well, the transition to panoramas on the tour is simplified. I also encountered the following: I want to upload panoramas to my site through an active link (by the way, special thanks for this function), but when you squeeze the insert to about 1 quarter of the screen, only the site’s logo is visible, and I don’t even see the panorama ... I suspect that the link functionality keeps the logo in a certain dimensional framework ... This is not very convenient. Plus scroll scrollbars appear, not a panorama thumbnail ... I hope I clearly explained it on my bird's eye)))

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  • 01/19 2020
    Roman Grinev

    TORI.YAKO, sorting panoramas in a virtual tour is implemented. Also added a selection of the main panorama in the virtual tour. Functionality is available in tour editing mode. Please see if everything works as expected. I would be grateful for the comments. thanks

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  • 01/15 2020
    Roman Grinev

    Smart-360.ru. In principle, such an opportunity is easy to add. The originals of the downloaded panoramas are stored in the protected folders of users, so that if necessary, the user can download them when such a function is added.

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  • 01/15 2020
    Andrey Mashkin

    Good afternoon. Question: Can I download my panorama already uploaded to your site?

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  • 01/12 2020
    Roman Grinev

    TORI.YAKO, thanks for the suggestions. Sorting panoramas on the tour will certainly be implemented. For the tour via the link to open immediately on the whole screen, use the Embed / Share function from the tour menu. In the dialog that opens, copy the link from the "Copy Link" field. Here is an example of a link to a virtual tour that opens immediately in full screen: https://truevirtualtours.com/en/tour/14198/show

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  • 01/12 2020
    Roman Grinev

    Good afternoon, thanks for the comments. Now the opportunity to set an avatar and also the background image of the profile should be available. The functionality is available in the profile editing dialog box along with the ability to change the name and description of the profile.

    Translated from Russian
  • Another convenient way to view a tour or panorama is that when you click on the link, you will immediately see the full screen view of that particular tour or panorama to which there is a link. This is very convenient and does not mislead people who have received a link to this specific content, making it possible to immediately go directly to viewing, without being distracted by additional manipulations with downloads, reading, etc. And if necessary, from the sphere, you need to be able to go to the window for viewing information about a panorama or tour, as well as select other locations, tours and publications of the author. From my own experience working with panoramas, I can say that the ability to choose to send a link either to your profile, or to directly view a particular object is the most convenient and gives maximum comfort in working with content

    Translated from Russian
  • I would very much like to add the function of moving panoramas within the framework of one tour among themselves, thereby regulating the sequence of locations. Also, there is really not enough opportunity to assign and / or change the initial panorama on the tour for a better presentation. For example, the first location in the apartment to appoint a tour of the hall or hallway. Now opening the link, viewing begins with the panorama that was downloaded first in order of priority. I would be very grateful for the opportunity.

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  • 01/03 2020
    Roman Grinev

    TORI.YAKO, thank you very much for your question. Sorry, this functionality is not yet available. We plan to add it along with other improvements until January 15. Thanks again

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  • Good afternoon, tell me how to set a profile avatar? I can’t even find a hint of this action. Perhaps there is some kind of instruction or article about the functionality. Thank you in advance)

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  • Thank you :) I know, I did

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  • 11/06 2019
    Roman Grinev

    Andrey, thanks for the feedback about the site! I will transfer your comment here to the questions and suggestions section. Be sure to add a share button. While the button is not ready, you can simply copy the link from the address bar of the browser to share. Thanks again.

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  • Add the share button on VK and Facebook to the site.
    I really liked your project (I understand what a pain in the neck)

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  • 10/06 2019
    Roman Grinev

    Jarek, your visitor will see the Russian version only if you send them a link to the Russian version of your tour. It usually contain /ru/ in the URL. Otherwise, they will see your original description.

  • This evening only Russian language version
    available? My panorams descriptions was tranlated :( that's bad news for my visitors ...

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  • Excellent, many thanks !!!

  • 10/04 2019
    Roman Grinev

    Tooltips were added for transitions between panoramas in a virtual tour.

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  • 10/01 2019
    Roman Grinev

    Fot. Jarek Sobański, sorry for that we don't have this functionality right now. We are going to add it very soon along with share/embed functionality for virtual tours. Thank you

  • Hotspots-external links would be very useful too. For commercial purposes irreplaceable.

  • 10/01 2019
    Roman Grinev

    Thank you for your comment, Jarek. I will add a hotspot hint on a virtual tour within one or two weeks.

  • Hello :) For me onmouseover hints missing. In virtual tour without placename navigate between panoramas sometimes will bee difficult.

  • 09/30 2019
    Roman Grinev

    I_shalamov15 - no, after publication they will not be removed, but I will add this feature in the very near future. Thanks for the question.

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  • 09/30 2019
    Roman Grinev

    Far38, look, please, partially fixed the problem with quotes, but still working on it.

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  • 09/29 2019
    I_shalamov15

    Roman, good afternoon!
    Tell me how to remove the following marks from my panorama? http://prntscr.com/pciwoh

    Will they be cleaned after publication? I would like to upload a panorama to my website.

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  • 09/24 2019
    Roman Grinev

    I will try to fix the problem with the name when changing the image in the near future.

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  • 09/24 2019
    Roman Grinev

    Far28, please write, did you manage to create a tour or do you have other questions. The functionality of the tours is not fully available now. Write what you need - I’ll add. thank

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  • 09/24 2019
    Roman Grinev

    Far38, thanks for the question. Try using the functionality of virtual tours. In the list of panoramas, click on the link "Add to 3D tour". Then enter the name of your tour and click on the "New 3D tour" button. After that, make sure that the panorama is on the tour. Do the same with other panoramas that you want to merge. As a result, you get a tour, such as these:
    https://truevirtualtours.com/en/tour/argyle
    https://truevirtualtours.com/en/tour/torun-poland

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  • 09/24 2019
    CHOICE ESTATE

    Roman, good afternoon.
         Maybe you can help.
         I will try to explain the problem. When I open my loaded panorama. Below the image there is a name. There are control buttons on the panorama itself. The leftmost are the numbers enclosed in brackets. Example "1 \ 2", etc. By clicking on these "quotes" you can change the panorama. The problem is that when changing the image, the name and information about the first panorama DOES NOT CHANGE. And the viewer moving to another panorama with the help of "quotes" receives false information about the place that he is considering. The place is different, but the name has not changed. I did not find the possibilities to change this.
       Tell me how 1. Remove "unnecessary" panoramas. 2. And combine with the help of "quotation marks" the panorama of one location.

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