07/18 2019

Questions and answers about the site

Have questions or suggestions about the site? Ask them here!

Roman Grinev

Questions and answers Help

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Have questions or suggestions about the site? Ask them here!
  • today
    John Smith
  • 08/14 2020
    Roman Grinev

    Update. Now you can fund your coin account by posting good works on the site. Take part in the competition and get guaranteed coins to your account. Details here https://truevirtualtours.com/en/article/contest.

  • 08/07 2020
    Roman Grinev

    Good afternoon, CHOICE Estate. I saw the problem. Will be fixed within 30 minutes. Thank.

  • 08/07 2020
    CHOICE Estate

    Roman, good afternoon. I can't figure out what happened. Loading a panorama. I want to copy the link to it, but this "tool" (it was at the bottom of the panorama) is missing. The browser was overloaded, the cache was cleaned.

  • 08/07 2020
    Roman Grinev

    MarionPhotography.ca. The ability to hide the logo and control buttons for the panorama should be available. More details here: https://truevirtualtours.com/article/hide-logo-hide-controls. Thank!

  • 07/16 2020
    Roman Grinev

    Thank you MarionPhotography.ca, for your question. We will add a setting that will give you the ability to hide the control buttons and name/avatar. These features should be available by the end of this month I think. I will notify you as soon as they will be available to use. Thanks again.

  • Hi there, I just signed on today. I really like your service. Is there a way to edit or remove thy player controls and my name/avatar from the player? I am interested in hosting single pano images with no need for navigation. Thanks in advance.

  • 07/13 2020
    Roman Grinev

    Good afternoon, Julia. Good question, thanks.

    New panoramas appear with enviable regularity. Over the past 7 days, about 200 new panoramas have been uploaded. It became clear that it was not possible to check such a large number of panoramas.

    Initially, it was planned to use coins in order to facilitate the development of the project, and checking the quality of panoramas does not contribute to this. Currently, receiving coins for checking panoramas of other users is disabled. Checking panoramas also affects the panorama rating and publication in public sections. For the most part, this tool now reminds authors of the importance of improving the quality of work. In the future, the rating of works will be increasingly influenced by the automatic verification of the characteristics of panoramas and virtual tours.

    Nevertheless, coins can be obtained for articles, and for viewing articles about virtual tours and spherical panoramas. Coins are credited automatically (details here: https://truevirtualtours.com/en/article/articles-earning).

    There is a list of topics for articles that I would like to see on the site in the first place. In more detail I could piss in a personal message, if it is interesting.

    Thanks again

  • 07/12 2020
    Belovusova

    Good day. Previously, it was possible to check the panoramas of other participants in order to earn coins for unloading their own. Now there is no such function ?? or just nobody loads new ones?

  • 07/01 2020
    Roman Grinev

    Thanks, Konstantin. If you have questions, please contact.

  • 06/30 2020
    Kect2006

    Roman, thanks for the comprehensive answer. I'll try to figure it out. Nice to meet you, my name is Konstantin

  • 06/30 2020
    Roman Grinev

    Kect2006, to share a virtual tour through an iframe, you can use the Embed / Share dialog. In the virtual tour editing mode, click the "Embed / Share" button (the button is under the description of the virtual tour in the right panel). There you will find code for embedding a virtual tour in HTML.

  • 06/30 2020
    Roman Grinev

    Regarding signatures to transition points between panoramas on mobile devices. Thanks so much for the comment. We will try to implement in the near future. All functional updates on the site are published in our VKontakte group: https://vk.com/truevirtualtours

  • 06/30 2020
    Roman Grinev

    Kect2006, Sorry, I do not know your name. Thank you very much for writing about your feelings from your first acquaintance with the service. This will help us make it more understandable and easy to use in the future. I understand your surprise when payment was made for using additional functionality. It should be obvious on the site what additional features of the site are charged and which can be used for free. This will definitely be fixed.

    Unlike other services, TrueVirtualTours does not have a monthly subscription, that is, users do not need to pay for the additional features of virtual tours that are not used. But if the functionality is used, then you need to pay for it only once, which is significantly cheaper than on other services. If you think that this is not so, please write to me in a personal message. In the near future it is planned to add more features on the site that can be used for free. Thanks again.

  • 06/30 2020
    Kect2006

    And one more thing - where to get the link for the ifarme bet, for example, in the VKontakte application? Just the link doesn't work. And it would be convenient - I made a mini-application, inserted it into a group and let people go and watch. It looks nicer than just a link to a site

  • 06/30 2020
    Kect2006

    Good day! I have you recently. I have not quite figured it out yet. Some moments were directly surprised in places (when they withdraw money about you for restricting the visibility of the panorama and a couple more points), but in general the principle is not bad and convenient. I think that I will look for less greedy services in the future, but since I have posted I will ask a question - can I somehow sign these transition buttons? So that the tunnel icon and the inscription hung somewhere below, on the side where will it lead you at all? for a computer it is clear - the mouse brought a signed. But you won’t bring anything from your mobile phone - just click and move to the next panorama.

  • 06/01 2020
    Smart-360.ru

    Thanks, it worked!

  • 06/01 2020
    Roman Grinev

    Good afternoon, thanks for the article and comment on the advanced article editor. Please check if your article opens in the advanced editor now. At the moment, the advanced editor has problems creating new articles and pasting copied text into the editor. I will try to fix it soon.

  • 05/31 2020
    Smart-360.ru

    Good afternoon, Roman! I would like to add an article to the resource, but ran into the problem of an advanced editor. That is, now I have an article in the "Draft" state, I can’t format the text using the advanced editor, insert pictures, etc., the editor is minimized during any action and does not make any changes to the text. Maybe I'm doing something wrong.

  • 05/24 2020
    Roman Grinev

    3D-Design, tags Allplan and Cinema4D moved to the software section. thank

  • 05/24 2020
    Anton Konstantinov

    Screenshot as an illustration of the fact that now the "Robots" only for photo equipment evaluate the completeness of information:
    https://abload.de/img/2tagequipmentghk6x.png
    That is, as I understand it, 3D-Max programs and others like them also get here.

  • 05/23 2020
    Anton Konstantinov

    Please complete the Equipment section (or more specifically, grouping by the "equipment-software" tag here https://truevirtualtours.com/en/tags/equipment-software) with Allplan and Cinema4D. Otherwise, the "robots", which give an assessment according to the criteria for tagging, do not see the conformity of the applied programs to the criterion for describing the equipment used. Thank you in advance, Roman!

  • 03/22 2020
    Roman Grinev

    TORI.YAKO, please check your panorama. The problem must be fixed. Thanks.
    https://truevirtualtours.com/en/panorama/34549/360view

  • 03/21 2020
    Roman Grinev

    TORI.YAKO, thanks for mentioning this issue. It will be fixed until Monday.

  • 03/21 2020
    TORI.YAKO

    I have a problem when viewing panoramas, I have 5 of them, and when watching alternately, the sixth, alien, appears. if I send a link to a specific panorama to another person, then due to the fact that the panorama is not isolated and makes it possible to leaf through all my other publications, a transition to a third-party publication occurs as one of mine, but with an indication of another author. please save me from this misunderstanding))) https://truevirtualtours.com/en/panorama/34549/360view

  • 01/21 2020
    Roman Grinev

    Julia, you can also write via the VKontakte or Facebook group https://vk.com/truevirtualtours https://www.facebook.com/truevirtualtours

  • 01/21 2020
    Belovusova

    Well, the other day then I’ll try again to make a link to my website and take a screenshot. By the way, how to send it in PM? And here I do not see the insert photo

  • 01/21 2020
    Roman Grinev

    Julia, thanks for the questions. I agree with active panoramas - a great way to make a virtual tour more understandable. We’ll think about how to implement this for a long time. I think a simple version of the plan may be available within a month, at least try to implement it.

    Your question about the problem of inserting a panorama on a site is not entirely clear. Can you share a screenshot to see the problem? I will try to fix it. thanks

  • 01/21 2020
    Belovusova

    The project is good! But it would be even cooler to add the ability to consolidate a plan with active points, say in the upper right corner of the tour. By type, as done in Pano2VR. It is very convenient for understanding the location in a common area. Well, the transition to panoramas on the tour is simplified. I also encountered the following: I want to upload panoramas to my site through an active link (by the way, special thanks for this function), but when you squeeze the insert to about 1 quarter of the screen, only the site’s logo is visible, and I don’t even see the panorama ... I suspect that the link functionality keeps the logo in a certain dimensional framework ... This is not very convenient. Plus scroll scrollbars appear, not a panorama thumbnail ... I hope I clearly explained it on my bird's eye)))

  • 01/19 2020
    Roman Grinev

    TORI.YAKO, sorting panoramas in a virtual tour is implemented. Also added a selection of the main panorama in the virtual tour. Functionality is available in tour editing mode. Please see if everything works as expected. I would be grateful for the comments. thanks

  • 01/15 2020
    Roman Grinev

    Smart-360.ru. In principle, such an opportunity is easy to add. The originals of the downloaded panoramas are stored in the protected folders of users, so that if necessary, the user can download them when such a function is added.

  • 01/15 2020
    Smart-360.ru

    Good afternoon. Question: Can I download my panorama already uploaded to your site?

  • 01/12 2020
    Roman Grinev

    TORI.YAKO, thanks for the suggestions. Sorting panoramas on the tour will certainly be implemented. For the tour via the link to open immediately on the whole screen, use the Embed / Share function from the tour menu. In the dialog that opens, copy the link from the "Copy Link" field. Here is an example of a link to a virtual tour that opens immediately in full screen: https://truevirtualtours.com/en/tour/14198/show

  • 01/12 2020
    Roman Grinev

    Good afternoon, thanks for the comments. Now the opportunity to set an avatar and also the background image of the profile should be available. The functionality is available in the profile editing dialog box along with the ability to change the name and description of the profile.

  • 01/11 2020
    TORI.YAKO

    Another convenient way to view a tour or panorama is that when you click on the link, you will immediately see the full screen view of that particular tour or panorama to which there is a link. This is very convenient and does not mislead people who have received a link to this specific content, making it possible to immediately go directly to viewing, without being distracted by additional manipulations with downloads, reading, etc. And if necessary, from the sphere, you need to be able to go to the window for viewing information about a panorama or tour, as well as select other locations, tours and publications of the author. From my own experience working with panoramas, I can say that the ability to choose to send a link either to your profile, or to directly view a particular object is the most convenient and gives maximum comfort in working with content

  • 01/11 2020
    TORI.YAKO

    I would very much like to add the function of moving panoramas within the framework of one tour among themselves, thereby regulating the sequence of locations. Also, there is really not enough opportunity to assign and / or change the initial panorama on the tour for a better presentation. For example, the first location in the apartment to appoint a tour of the hall or hallway. Now opening the link, viewing begins with the panorama that was downloaded first in order of priority. I would be very grateful for the opportunity.

  • 01/03 2020
    Roman Grinev

    TORI.YAKO, thank you very much for your question. Sorry, this functionality is not yet available. We plan to add it along with other improvements until January 15. Thanks again

  • 01/02 2020
    TORI.YAKO

    Good afternoon, tell me how to set a profile avatar? I can’t even find a hint of this action. Perhaps there is some kind of instruction or article about the functionality. Thank you in advance)

  • 11/07 2019
    Avdonin Andrej

    Thank you :) I know, I did

  • 11/06 2019
    Roman Grinev

    Andrey, thanks for the feedback about the site! I will transfer your comment here to the questions and suggestions section. Be sure to add a share button. While the button is not ready, you can simply copy the link from the address bar of the browser to share. Thanks again.

  • 11/06 2019
    Avdonin Andrej

    Add the share button on VK and Facebook to the site.
    I really liked your project (I understand what a pain in the neck)

  • Ok, thx

  • 10/07 2019
    Roman Grinev

    Jarek, your visitor will see the Russian version only if you send them a link to the Russian version of your tour. It usually contain /ru/ in the URL. Otherwise, they will see your original description.

  • This evening only Russian language version
    available? My panorams descriptions was tranlated :( that's bad news for my visitors ...

  • Excellent, many thanks !!!

  • 10/04 2019
    Roman Grinev

    Tooltips were added for transitions between panoramas in a virtual tour.

  • 10/01 2019
    Roman Grinev

    Fot. Jarek Sobański, sorry for that we don't have this functionality right now. We are going to add it very soon along with share/embed functionality for virtual tours. Thank you

  • Hotspots-external links would be very useful too. For commercial purposes irreplaceable.

  • 10/01 2019
    Roman Grinev

    Thank you for your comment, Jarek. I will add a hotspot hint on a virtual tour within one or two weeks.

  • Hello :) For me onmouseover hints missing. In virtual tour without placename navigate between panoramas sometimes will bee difficult.

  • 09/30 2019
    Roman Grinev

    I_shalamov15 - no, after publication they will not be removed, but I will add this feature in the very near future. Thanks for the question.

  • 09/30 2019
    Roman Grinev

    Far38, look, please, partially fixed the problem with quotes, but still working on it.

  • 09/29 2019
    I_shalamov15

    Roman, good afternoon!
    Tell me how to remove the following marks from my panorama? http://prntscr.com/pciwoh

    Will they be cleaned after publication? I would like to upload a panorama to my website.

  • 09/24 2019
    Roman Grinev

    I will try to fix the problem with the name when changing the image in the near future.

  • 09/24 2019
    Roman Grinev

    Far28, please write, did you manage to create a tour or do you have other questions. The functionality of the tours is not fully available now. Write what you need - I’ll add. thank

  • 09/24 2019
    Roman Grinev

    Far38, thanks for the question. Try using the functionality of virtual tours. In the list of panoramas, click on the link "Add to 3D tour". Then enter the name of your tour and click on the "New 3D tour" button. After that, make sure that the panorama is on the tour. Do the same with other panoramas that you want to merge. As a result, you get a tour, such as these:
    https://truevirtualtours.com/en/tour/argyle
    https://truevirtualtours.com/en/tour/torun-poland

  • 09/24 2019
    CHOICE Estate

    Roman, good afternoon.
         Maybe you can help.
         I will try to explain the problem. When I open my loaded panorama. Below the image there is a name. There are control buttons on the panorama itself. The leftmost are the numbers enclosed in brackets. Example "1 \ 2", etc. By clicking on these "quotes" you can change the panorama. The problem is that when changing the image, the name and information about the first panorama DOES NOT CHANGE. And the viewer moving to another panorama with the help of "quotes" receives false information about the place that he is considering. The place is different, but the name has not changed. I did not find the possibilities to change this.
       Tell me how 1. Remove "unnecessary" panoramas. 2. And combine with the help of "quotation marks" the panorama of one location.

Questions and answers

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

The cost of hosting panoramas and virtual tours

A list of links to information on the cost of placing panoramas and virtual tours.

How to give virtual tours to customers?

How do you ode your virtual tours and spherical panoramas to your customers? Share your experience.

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How to create a virtual 3D tour? Step-by-step instruction

The order is as follows: 1) upload to the site spherical panoramas from which you plan to create a virtual tour; 2) from the list of uploaded panoramas add each panorama to the virtual tour (Add to 3D tour link); 3) open the created virtual tour, edit the panorama order, select the main panorama, set transition points (tunnels).

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How to animate a panoramic photo

Some users to whom I sent links to view panoramic photos could not at first figure out how to properly rotate the panorama around me, or at first did not realize that the wheel could zoom in or out the scene.  For such cases, the True Virtual Tours website has a Video Editor feature. In case of its application, before the user who opened the panorama by the link, the script of the "flyby" invented by you immediately starts. That is, the camera rotates or focuses as you yourself previously configured. Thus, you helped our customer to quickly examine the space around "himself" in a panoramic picture and at the same time encouraged him to think that he could perform the same actions with the help of the mouse buttons or the wheel.

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What is a 360-degree panorama?

360-degree panorama (virtual 3D/VR tour) is one of the types of panoramic photography.

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Help

How to increase the balance of coins on TrueVirtualTours

There are several ways to increase the balance of coins in your account. Answer questions about the quality of 360° panoramas. Post links to your virtual tours or post articles.

Create simple virtual 3D tours based on tags

Creating virtual tours is now easier than ever. Just add tags to your panoramas and you can immediately watch virtual tours by combining tags and immediately getting a ready virtual tour. Share virtual tours composed of any set of panoramas, both yours and other users.

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Create video presentations from your 360° spherical panoramas

You can easily create presentation videos from your spherical panoramas uploaded to the TrueVirtualTours website. See some examples of how they can look and how to create them.

Free hosting for your 360° spherical panoramas

Despite the fact that we charge a small fee for placing spherical panoramas, virtual tours and using the capabilities of the site, you can still post spherical panoramas on the site for free. Three easy steps to post panoramas for free.

Hotspots or tunnels between panoramas in the 360-degree tour

Try new hotspots or tunnels between panoramas in a virtual 3D tour.

Soundtrack virtual tour / panorama

One of the possibilities of the TrueVirtualTours service is the ability to add sound accompaniment both for the virtual tour in general and for individual panoramas.

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